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< Back Alex Hollander Regional Director Alex Hollander, Regional Director of Greater Los Angeles, is a proud Santa Clarita resident and a recognized leader, having been named an SCV 40 Under Forty award winner. He is actively involved in his community, serving on the boards of Open Arms Pregnancy Center and Pinetree Community School. Known for his integrity, work ethic, and dedication to client success, Alex is a trusted figure in both his industry and community. alex@fullrealtyservices.com 661-491-5258

< Back Robert Hertel Sr. Director of Real Estate Robert Hertel has been providing coaching and training to real estate agents throughout North America for 12 years. He has years of experience working with agents whose abilities range from those just starting in the industry all the way up to agents making over $1 Million a year in commission. As the Director of Real Estate for Century 21 Masters he is responsible for overseeing and managing the real estate operations within the organization. This includes developing and implementing strategic plans to drive business growth, coordinating with real estate agents, and ensuring compliance with industry regulations. Robert.Hertel@century21masters.com (909) 210-3344

< Back Jesse Becerra Head of Administration jesse@century21masters.com (323) 864-8250

< Back Terry Ryan Regional Advisor & Real Estate Coach Terry Ryan is the Regional Advisor and Real Estate Coach for the San Diego and Inland Empire region, where he plays a key role in guiding and supporting agents to achieve success. With extensive experience in real estate and a passion for coaching, Terry helps agents develop their skills, implement effective strategies, and maximize their performance. Known for his hands-on approach and deep market knowledge, Terry fosters a collaborative and growth-oriented environment, contributing to the continued success and expansion of the company across the San Diego and Inland Empire regions. terry@fullrealtyservices.com (951) 551-4714

Luxury division Century 21 Masters is proud to announce the launch of our brand-new Luxury Division! This exciting development marks a significant milestone for our team as we expand our services to cater to the unique needs of the luxury real estate market. The Century 21 Masters Luxury Division is dedicated to providing an exceptional experience for clients seeking high-end properties. Luxury Listing Presentation You can now access our new Century 21 Masters Luxury Listing Presentation. Visit the Studio Two One Marketing request form to request a version of the presentation customized just for you. Luxury Visuals We have negotiated a lower cost for professional photos, drone footage, 3D tours, and video compared to the market average. Newly Found Confidence We hope this not only excites you but also instills added confidence in pursuing luxury listings, knowing that you have dedicated tools and services tailored for the luxury clientele. We look forward to continuing to serve you with the exceptional service you have come to expect from Century 21 Masters, now with a luxurious twist. Luxury Publications - Listings will be syndicated in the following publications designed for luxury clientele: CENTURY 21® Fine Homes & Estates Site: century21.com/finehomes Wall Street Journal: wsj.com Robb Report: robbreport.com Unique Homes: uniquehomes.com James Edition: jamesedition.com Mansion Global: mansionglobal.com Barrons: barrons.com Luxury Branding - Agent use of Century 21 Masters Luxury name and logo on business cards, website, and marketing material (if they have closed at least 1 luxury transaction in the past 12 months). Frequently asked questions Who can I contact with questions about the listing division? Contact Director of Real Estate Robert Hertel: 909.210.3344 robert.hertel@century21masters.com

preferred vENDORS Browse from our list of preferred vendors for all your business needs. escrow Escrow Services Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. 21st century escrow 21st century escrow 21st century escrow Property Management 21st century property management Your Trusted Property Management Partner for Referred Clients At 21st Century Property Management, we’re committed to providing your clients with professional management services that make their investment a success—while keeping you as their trusted real estate advisor. We handle the property management so you can focus on the sales, all while ensuring your clients continue to rely on you for any future real estate transactions. Learn More (844) 837-4382 21stcenturypm.com lending 21st century lending Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at 21st Century Lending, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan to meet your specific needs. Financing a home is one of the biggest commitments you will ever make let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you! Learn More (888) 862-1189 21stcenturylending.com Insurance 21st century coverage 21st Century Coverage is your in-house solution for comprehensive insurance needs, powered by Turbo Insurance Group. We are committed to providing our agents and clients with premium insurance products tailored to meet diverse requirements, including home, auto, life, and commercial insurance. With a focus on personalized solutions and leveraging innovative technology, we ensure you receive the best possible coverage at competitive rates. Learn More escrow Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. All Valley Escrow Learn More Escrow hub Learn More diamond valley escrow Learn More 21st century escrow Learn More Property id nhd Nancy Li An NHD Report can help shorten the purchase cycle of a property. Especially in today’s foreclosure market, too many homebuyers are receiving little to no disclosure information and an NHD Report could save you a great deal of time, money and stress. Choose Property I.D., the only complete Natural Hazard Disclosure Report. (213) 358-9711 NLi@PropertyId.com propertyid.com tnt inspections Brian Treat TNT Inspection Pros is a trusted home inspection company dedicated to providing thorough and reliable assessments for residential properties. With a team of certified professionals, we ensure that every detail is meticulously examined to help homeowners make informed decisions. Our commitment to excellence and customer satisfaction makes us the preferred choice for all your home inspection needs. (562) 201-1949 Brian@tntinspectionpros.org old republic home protection Home Warranty Nikki Arango An Old Republic home warranty plan safeguards your budget from expensive repairs and helps keep your home systems and appliances operating efficiently. With an Old Republic home warranty, you enjoy dependable service, budget protection, and peace of mind. (951) 966-8883 Nikkia@orhp.com Omega Print Print Material Our website is designed to make it easy for you to explore and choose the printing options that best meet your needs. We offer a wide range of standard and customizable products. Once we receive your request, one of our experienced team members will personally assist you throughout the process to ensure your project is a success. (951) 698-8440 omegaprint@msn.com omegaprintnow.com dh graphics Signs, Stickers, Etc. With over 30 years of combined experience, our team has the skill and knowledge to not only complete your print jobs to your satisfaction, but to exceed your expectations. Too good to be true? Try us out. (951) 677-0629 dhgraphics@verizon.net dhgwraps.com True Legacy Homes Estate Sales Spencer Laity At True Legacy Homes, we provide complete estate sale services for California families in life transitions. Built on integrity and accredited by the BBB, we take pride in our transparency. From clear, detailed accounting to personally walking you through the sale beforehand, we ensure that every item and every dollar is carefully tracked and accounted for. (619) 937-3816 truelegacyhomes.com Amy's residential & commercial Cleanouts Disposal & Demo Services 909-917-6104 Recommend Vendors Company name* Please include the full name of the company. Link* Company Website URL Service Provided* Point Of Contact Full Name Point of Contact Email* Point Of Contact Phone What would you tell a friend about this vendor? Regions Serviced Bay Area Monterey Bay Central Coast Ventura County & North LA Greater Los Angeles Greater LA and Inland Empire Inland Empire & San Diego Send

Ventura County and North LA Support Armani Amezcua Regional Director (805) 665-3008 armani@century21masters.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com

21st Century PROPERTY MANAGEMENT Your Trusted Property Management Partner for Referred Clients At 21st Century Property Management, we’re committed to providing your clients with professional management services that make their investment a success—while keeping you as their trusted real estate advisor. We handle the property management so you can focus on the sales, all while ensuring your clients continue to rely on you for any future real estate transactions. REFERRAL FORM FUB REFERRALS MARKETING MATERIAL PRICE SHEET Why Partner with Us? Your Clients Remain Yours for All Sales Transactions: When you refer a client to 21st Century Property Management, they remain your client for all real estate transactions—whether they’re selling, buying more rental properties, or if their residents decide to purchase. You keep your client relationships intact while we provide expert management services. Transparent and Standardized Pricing: We believe in full transparency. All our pricing is standardized and readily available on our website at 21stCenturyPM.com . This allows your clients to make informed decisions, knowing exactly what to expect with no hidden fees. Seamless Communication: You’ll be kept in the loop at all times, ensuring a smooth and transparent process for you and your clients. You remain the primary contact for all sales needs, while we focus on managing the property. Our Core Services for Your Clients: Comprehensive Leasing and Tenant Management: From marketing to screening and onboarding residents, we take care of everything. Your clients can trust us to manage their property while maintaining a positive relationship with you for future transactions. Maintenance and Repairs: We handle all maintenance needs, including 24/7 emergency services, so your clients’ properties remain in top shape without the hassle. Financial Management and Reporting: Our transparent financial reporting and budgeting ensure that your clients know exactly where their money is going, with easy access to monthly statements and performance updates.

Commission Instructions 01 COMPLETE THE FILE IN SKYSLOPE Your file must be complete in Skyslope prior to getting paid. If you are set up for direct deposit, your commission will be deposited in your bank account once your file is complete. Commission checks processed prior to 4 PM are paid the following business day. Commission checks processed after 4 PM are paid within two business days. If you have not yet set up your direct deposit information with our accounting department or if you have questions regarding commissions, please email our accounting department at commissions@century21masters.com or call 888-862-1194 Option#5. Email Us Call Us 02 SEND DOCUMENTS TO BE SIGNED ELECTRONICALLY Please send all documents needing to be signed by the broker to: Randyt@fullrealtyservices.com via DigiSign or DocuSign. Open Docusign Open Digisign 03 COMMISSION CHECKS ARE DELIVERED Commission checks are to be delivered to: Century 21 Masters 1169 Fairway Drive #100 Walnut, CA 91789 Brokerage DRE# 01849354 | Company EIN# 83-0490227

As the Chief Operating Officer of Century 21 Masters, Keith brings a wealth of experience and strategic leadership to the helm. With a proven track record in real estate operations, Keith oversees the seamless execution of the company's day-to-day activities, ensuring efficiency and excellence across all facets of the business. Keith's commitment to innovation and operational excellence plays a crucial role in driving the company's success and maintaining a strong position in the dynamic real estate market < Back Keith Thompson Chief Operating Officer keith@fullrealtyservices.com (951) 760-9383

< Back Armani Amezcua Regional Director Armani Amezcua is the Regional Director, overseeing the Ventura County and North LA regions. With a strong background in real estate and leadership, Armani is dedicated to driving business growth and operational success across these key areas. Known for his strategic approach and hands-on leadership, he works closely with agents and office teams to implement growth initiatives, streamline operations, and foster a collaborative work environment. Armani’s leadership is essential in ensuring the continued success and expansion of the company throughout Ventura County and North LA. armani@century21masters.com (805) 665-3008