SITE SUPPORT FAQ's Looking for a quick answer? Browse our FAQs for guidance on site services, upgrades, edits, domain connections, and other common questions before submitting a request. Sites by Studio Two One Moxi Websites I only have FUB (or only Ylopo), can I still upgrade my tier? FUB and Ylopo work together to power your full lead management experience, including features like the mortgage calculator and home valuation tool. If you're missing one, schedule a FUB/Ylopo support call here: Calendly to get set up before moving forward with your upgrade. What's the difference between Gold and Silver tier? Silver is the perfect starting point for building your online presence. It includes a professionally designed website that's ready to showcase your brand, listings, and contact information, giving you a polished foundation to share with clients and prospects.Gold takes your website to the next level by transforming it into a more robust marketing and lead generation platform. In addition to enhanced, conversion-focused templates, Gold unlocks premium features such as Home Value Estimates, Mortgage Calculators, Reviews pages, advanced lead capture tools, and other interactive widgets designed to engage visitors and generate more opportunities for your business.To access Gold, you'll first need to connect your Follow Up Boss and Ylopo accounts. These integrations power many of the advanced features and ensure your leads flow directly into your existing systems, creating a seamless experience from first click to follow-up. How does Follow-up Boss/Ylopo integrate with my site? Follow Up Boss and Ylopo serve as the technology that powers many of your website's advanced features. Once connected, these platforms integrate behind the scenes to sync lead information, enable dynamic website functionality, and support automated lead routing.This connection allows your website to communicate directly with your CRM and marketing platform, ensuring leads are captured, organized, and delivered to your existing workflows without any manual effort. It also enables enhanced website functionality that isn't available without these integrations, creating a more seamless experience for both you and your clients.Simply put, connecting Follow Up Boss and Ylopo gives your website the data and functionality it needs to operate as a fully connected lead generation platform. Can I make edits to my site? Yes! You can request simple edits to your site at any time. Below is a list of what can be modified on your site:Template styleNameDRE #Job titlePhone numberEmailHeadshotOffice cityOffice addressBio title/Bio paragraphHome page titleHome page headlineHome page SubtitleCommunitiesSocial links Who can I reach out to for support? For general inquiries, please call our concierge line (888) 862-1127. For edits, upgrades, or to connect your domain, submit a request through our Site Support form.If you believe there's been a mistake with your site or tier, reach out to experienceteam@fullrealtyservices for further support. What is Follow Up Boss and Ylopo, exactly? They're the lead generation and CRM tools that power the backend of your real estate business. Connecting them to your site ensures leads captured through your site are automatically routed into the systems you already use to manage and follow up with clients. How can I connect my domain? Submit a domain connection request through our Site Support form with your domain name and provider. We'll send you step-by-step instructions for connecting it on your end. Don't have a domain? No problem! You can still use the Master's provided domain and connect a personal domain later. Personal domains are optional and do not interfere with your site experience. How do I update my site? Submit an edit request through our Update My Site form and describe the change you'd like made. You'll receive a confirmation email right away, and we'll follow up once your update is live. How do I view my site's analytics and dashboard? Just add /insights to the end of your site's URL any time to access your backend dashboard and analytics. What happens if I miss my FUB/Ylopo onboarding session? No worries! You'll receive an email to help you get rescheduled. Just pick a new time that works for you, and we'll make sure you're set up. Do I need any technical experience to manage my site? Not at all. Our team handles all the technical work behind the scenes, you just need to submit a request through our Site Support form, and we take care of the rest. What's included for agents using Follow up Boss & Ylopo Connect Follow Up Boss and Ylopo to unlock the Gold Tier site experience. Together, these platforms enhance your branding, streamline lead management, and deliver powerful property search to create a dynamic, client-focused website. Grow your brand Brand Customization Reviews Sold Properties Engage Clients Buyer & Seller Pages Home Valuation Mortgage Calculator Drive results Market Trends SEO Lead Capture Enhanced IDX Explore our collection of Gold tier templates, select your favorite, and submit your request. View Gold Templates Edit existing site DON'T HAVE FOLLOW UP BOSS OR YLOPO? Let's Get You Set Up Maximize your website by connecting these two platforms. Our team can help you get started! Begin by scheduling an onboarding appointment to set up your accounts, then upgrade your website when you're ready. Schedule a Call Upgrade Tiers Not ready for Gold yet? Explore Silver. upgrade when you're ready. What's included Starter IDX Search About Page Contact form Communities Page Get started Edit Existing Site Connect my domain Already have a custom domain? Connect it to your website to create a more professional online presence. Submit the form below, and we’ll send you step-by-step instructions to get connected. Get started

Castro Valley Office < Back Alondra Garcia Experience Specialist Alondra@fullrealtyservices.com (510) 257-4441

< Back Hunter Cawood Head of Inside Sales Hunter@fullrealtyservices.com (951) 319-2273

About Us Welcome to Studio Two One, your partner in real estate marketing excellence. As the dedicated in-house team for Century 21 Masters agents, we specialize in crafting tailored marketing solutions that elevate your brand and drive results. From captivating designs to strategic campaigns, trust Studio Two One to transform your vision into reality. Let's unlock the full potential of your real estate business together. Services Place a Marketing Request View Gallery Download our home buying guide DOWNLOAD download our luxury division presentation DOWNLOAD Our Services 1 Branding At Studio Two One, we understand the power of a compelling brand in the competitive real estate market. Let us help you define and refine your brand identity to resonate with your target audience, creating a lasting impression that sets you apart from the rest. View Gallery 2 Strategy Crafting a winning strategy is essential for real estate success. Our team at Studio Two One combines industry expertise with innovative thinking to develop tailored marketing strategies that maximize your reach, engagement, and ultimately, your bottom line. Place A Request 3 Design Elevate your marketing materials with design that captivates and converts. From sleek digital assets to elegant print materials, our design team crafts stunning visuals that not only catch the eye but also tell your real estate story with style and sophistication. Place a Request Place a marketing request Get Inspired Coming Up Next Browse our upcoming events and trainings. No events at the moment

My Portfolio Welcome to my portfolio. Here you’ll find a selection of my work. Explore my projects to learn more about what I do.

< Back Alex Hollander Regional Director Alex Hollander, Regional Director of Greater Los Angeles, is a proud Santa Clarita resident and a recognized leader, having been named an SCV 40 Under Forty award winner. He is actively involved in his community, serving on the boards of Open Arms Pregnancy Center and Pinetree Community School. Known for his integrity, work ethic, and dedication to client success, Alex is a trusted figure in both his industry and community. alex@fullrealtyservices.com 661-491-5258

< Back Robert Hertel Sr. Director of Real Estate Robert Hertel has been providing coaching and training to real estate agents throughout North America for 12 years. He has years of experience working with agents whose abilities range from those just starting in the industry all the way up to agents making over $1 Million a year in commission. As the Director of Real Estate for Century 21 Masters he is responsible for overseeing and managing the real estate operations within the organization. This includes developing and implementing strategic plans to drive business growth, coordinating with real estate agents, and ensuring compliance with industry regulations. Robert.Hertel@century21masters.com (909) 210-3344

< Back Jesse Becerra Head of Administration jesse@century21masters.com (323) 864-8250

< Back Terry Ryan Regional Advisor & Real Estate Coach Terry Ryan is the Regional Advisor and Real Estate Coach for the San Diego and Inland Empire region, where he plays a key role in guiding and supporting agents to achieve success. With extensive experience in real estate and a passion for coaching, Terry helps agents develop their skills, implement effective strategies, and maximize their performance. Known for his hands-on approach and deep market knowledge, Terry fosters a collaborative and growth-oriented environment, contributing to the continued success and expansion of the company across the San Diego and Inland Empire regions. terry@fullrealtyservices.com (951) 551-4714

Luxury division Century 21 Masters is proud to announce the launch of our brand-new Luxury Division! This exciting development marks a significant milestone for our team as we expand our services to cater to the unique needs of the luxury real estate market. The Century 21 Masters Luxury Division is dedicated to providing an exceptional experience for clients seeking high-end properties. Luxury Listing Presentation You can now access our new Century 21 Masters Luxury Listing Presentation. Visit the Studio Two One Marketing request form to request a version of the presentation customized just for you. Luxury Visuals We have negotiated a lower cost for professional photos, drone footage, 3D tours, and video compared to the market average. Newly Found Confidence We hope this not only excites you but also instills added confidence in pursuing luxury listings, knowing that you have dedicated tools and services tailored for the luxury clientele. We look forward to continuing to serve you with the exceptional service you have come to expect from Century 21 Masters, now with a luxurious twist. Luxury Publications - Listings will be syndicated in the following publications designed for luxury clientele: CENTURY 21® Fine Homes & Estates Site: century21.com/finehomes Wall Street Journal: wsj.com Robb Report: robbreport.com Unique Homes: uniquehomes.com James Edition: jamesedition.com Mansion Global: mansionglobal.com Barrons: barrons.com Luxury Branding - Agent use of Century 21 Masters Luxury name and logo on business cards, website, and marketing material (if they have closed at least 1 luxury transaction in the past 12 months). Frequently asked questions Who can I contact with questions about the listing division? Contact Director of Real Estate Robert Hertel: 909.210.3344 robert.hertel@century21masters.com

preferred vENDORS Browse from our list of preferred vendors for all your business needs. escrow Escrow Services Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. 21st century escrow 21st century escrow 21st century escrow Property Management 21st century property management Your Trusted Property Management Partner for Referred Clients At 21st Century Property Management, we’re committed to providing your clients with professional management services that make their investment a success—while keeping you as their trusted real estate advisor. We handle the property management so you can focus on the sales, all while ensuring your clients continue to rely on you for any future real estate transactions. Learn More (844) 837-4382 21stcenturypm.com lending 21st century lending Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at 21st Century Lending, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan to meet your specific needs. Financing a home is one of the biggest commitments you will ever make let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you! Learn More (888) 862-1189 21stcenturylending.com Insurance 21st century coverage 21st Century Coverage is your in-house solution for comprehensive insurance needs, powered by Turbo Insurance Group. We are committed to providing our agents and clients with premium insurance products tailored to meet diverse requirements, including home, auto, life, and commercial insurance. With a focus on personalized solutions and leveraging innovative technology, we ensure you receive the best possible coverage at competitive rates. Learn More escrow Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. All Valley Escrow Learn More Escrow hub Learn More diamond valley escrow Learn More 21st century escrow Learn More Property id nhd Nancy Li An NHD Report can help shorten the purchase cycle of a property. Especially in today’s foreclosure market, too many homebuyers are receiving little to no disclosure information and an NHD Report could save you a great deal of time, money and stress. Choose Property I.D., the only complete Natural Hazard Disclosure Report. (213) 358-9711 NLi@PropertyId.com propertyid.com tnt inspections Brian Treat TNT Inspection Pros is a trusted home inspection company dedicated to providing thorough and reliable assessments for residential properties. With a team of certified professionals, we ensure that every detail is meticulously examined to help homeowners make informed decisions. Our commitment to excellence and customer satisfaction makes us the preferred choice for all your home inspection needs. (562) 201-1949 Brian@tntinspectionpros.org old republic home protection Home Warranty Nikki Arango An Old Republic home warranty plan safeguards your budget from expensive repairs and helps keep your home systems and appliances operating efficiently. With an Old Republic home warranty, you enjoy dependable service, budget protection, and peace of mind. (951) 966-8883 Nikkia@orhp.com Omega Print Print Material Our website is designed to make it easy for you to explore and choose the printing options that best meet your needs. We offer a wide range of standard and customizable products. Once we receive your request, one of our experienced team members will personally assist you throughout the process to ensure your project is a success. (951) 698-8440 omegaprint@msn.com omegaprintnow.com dh graphics Signs, Stickers, Etc. With over 30 years of combined experience, our team has the skill and knowledge to not only complete your print jobs to your satisfaction, but to exceed your expectations. Too good to be true? Try us out. (951) 677-0629 dhgraphics@verizon.net dhgwraps.com True Legacy Homes Estate Sales Spencer Laity At True Legacy Homes, we provide complete estate sale services for California families in life transitions. 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Ventura County and North LA Support Armani Amezcua Regional Director (805) 665-3008 armani@century21masters.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com