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  • PREFERRED VENDORS | Agent Resource Guide

    preferred vENDORS Browse from our list of preferred vendors for all your business needs. escrow Escrow Services Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. 21st century escrow 21st century escrow 21st century escrow Property Management 21st century property management Your Trusted Property Management Partner for Referred Clients At 21st Century Property Management, we’re committed to providing your clients with professional management services that make their investment a success—while keeping you as their trusted real estate advisor. We handle the property management so you can focus on the sales, all while ensuring your clients continue to rely on you for any future real estate transactions. Learn More (844) 837-4382 21stcenturypm.com lending 21st century lending Whether you’re looking to buy, build or refinance your home, our experienced mortgage professionals are here to help. Here at 21st Century Lending, we offer a variety of loan options that can help you achieve homeownership with the speed and service you deserve. Plus, our mortgage professionals are dedicated to finding the right loan to meet your specific needs. Financing a home is one of the biggest commitments you will ever make let us help guide you throughout the entire loan process from application to closing and beyond. We look forward to putting our mortgage service to work for you! Learn More (888) 862-1189 21stcenturylending.com Insurance 21st century coverage 21st Century Coverage is your in-house solution for comprehensive insurance needs, powered by Turbo Insurance Group. We are committed to providing our agents and clients with premium insurance products tailored to meet diverse requirements, including home, auto, life, and commercial insurance. With a focus on personalized solutions and leveraging innovative technology, we ensure you receive the best possible coverage at competitive rates. Learn More escrow Agents can rely on our extensive escrow network: • All Valley Escrow: Simi Valley • Escrow Hub: Downey & Upland • Diamond Valley Escrow: Chino & Murrieta • 21st Century Escrow: Walnut, Corona, Hemet & Murrieta In 2025, we will consolidate all Independent Escrow Companies into a unified brand while continuing to operate Broker-Owned Escrow Services under 21st Century Escrow. These expanded Title and Escrow services demonstrate our commitment to providing seamless, localized support to help you succeed in any market. All Valley Escrow Learn More Escrow hub Learn More diamond valley escrow Learn More 21st century escrow Learn More Property id nhd Nancy Li An NHD Report can help shorten the purchase cycle of a property. Especially in today’s foreclosure market, too many homebuyers are receiving little to no disclosure information and an NHD Report could save you a great deal of time, money and stress. Choose Property I.D., the only complete Natural Hazard Disclosure Report. (213) 358-9711 NLi@PropertyId.com propertyid.com tnt inspections Brian Treat TNT Inspection Pros is a trusted home inspection company dedicated to providing thorough and reliable assessments for residential properties. With a team of certified professionals, we ensure that every detail is meticulously examined to help homeowners make informed decisions. Our commitment to excellence and customer satisfaction makes us the preferred choice for all your home inspection needs. (562) 201-1949 Brian@tntinspectionpros.org old republic home protection Home Warranty Nikki Arango An Old Republic home warranty plan safeguards your budget from expensive repairs and helps keep your home systems and appliances operating efficiently. With an Old Republic home warranty, you enjoy dependable service, budget protection, and peace of mind. (951) 966-8883 Nikkia@orhp.com Omega Print Print Material Our website is designed to make it easy for you to explore and choose the printing options that best meet your needs. We offer a wide range of standard and customizable products. Once we receive your request, one of our experienced team members will personally assist you throughout the process to ensure your project is a success. (951) 698-8440 omegaprint@msn.com omegaprintnow.com dh graphics Signs, Stickers, Etc. With over 30 years of combined experience, our team has the skill and knowledge to not only complete your print jobs to your satisfaction, but to exceed your expectations. Too good to be true? Try us out. (951) 677-0629 dhgraphics@verizon.net dhgwraps.com True Legacy Homes Estate Sales Spencer Laity At True Legacy Homes, we provide complete estate sale services for California families in life transitions. Built on integrity and accredited by the BBB, we take pride in our transparency. From clear, detailed accounting to personally walking you through the sale beforehand, we ensure that every item and every dollar is carefully tracked and accounted for. (619) 937-3816 truelegacyhomes.com Amy's residential & commercial Cleanouts Disposal & Demo Services 909-917-6104 Recommend Vendors Company name* Please include the full name of the company. Link* Company Website URL Service Provided* Point Of Contact Full Name Point of Contact Email* Point Of Contact Phone What would you tell a friend about this vendor? Regions Serviced Bay Area Monterey Bay Central Coast Ventura County & North LA Greater Los Angeles Greater LA and Inland Empire Inland Empire & San Diego Send

  • TELEGRAM | Agent Resource Guide

    Let's connect At Century 21 Masters, we believe in fostering both support and a strong sense of community. We stay connected through Telegram, an intuitive messaging app that keeps you in touch via group chats. With your colleagues and coaches just a message away, you'll experience an unparalleled sense of belonging. Join the Century 21 Masters Community today. Download Telegram iPhone Telegram For MacOS ( Apple Laptops) Download Telegram Android Download Telegram For Desktop select your office to get connected Ensure you never miss an update by joining our communication channels. Get the latest news, updates, and important announcements to keep your workflow within our brokerage running smoothly.

  • LENDING | Agent Resource Guide

    POLICY & PROCEDURES 2024 Download Elevating Loan Officers to achieve their highest potential through unwavering support, strategic development, and a lending platform built for growth, excellence, and impact. Training calendar June 2026 Today Sun Mon Tue Wed Thu Fri Sat 31 1 8:00 AM Arive: Setup & Foundation +1 more 2 11:15 AM Broker Spotlight 3 11:00 AM Intro to Lending & Pricing 4 5 10:00 AM C21 Masters Orientation 6 7 8 8:00 AM Arive: Loan Application & Core Functionality +1 more 9 10 11:00 AM Lender-Paid Pricing 11 10:00 AM Monthly Connect 12 10:00 AM C21 Masters Orientation 13 14 15 8:00 AM Arive: Advanced Functionality +1 more 16 11:15 AM Broker Spotlight 17 11:00 AM Borrower-Paid Pricing 18 19 10:00 AM C21 Masters Orientation 20 21 22 8:00 AM Arive: Submitting a Complete Loan +1 more 23 24 10:00 AM Mastering Transactions: C21 Commercial Tools & Training +1 more 25 26 10:00 AM C21 Masters Orientation 27 28 29 3:30 PM Legal Eagle with Cindy 30 1 2 3 4 5 6 7 8 9 10:00 AM Monthly Connect 10 11 From Application to Submission Everything You need to hit the ground running Lender List Our comprehensive lender list to have all your key contacts, loan programs, and guidelines at your fingertips. view Correspondent Cheat Sheet A quick-reference guide summarizing key guidelines, requirements, and processes for selling loans to a correspondent investor. view Submission Cheat Sheet A concise reference that outlines all the required documents, forms, and steps a lender needs to process a loan application efficiently. view Processing A-z A step-by-step guide that walks a loan from initial application through underwriting to closing, covering every task and tech along the way. view Connect with lending leadership Blake Corkill Director of Lending (858) 722-1558 Blake@21stcenturylending.com Blake supports loan officers through hands-on leadership, ongoing sales training, and personalized one-on-one coaching. meet with me Alex Bardales Assistant Director of Lending (714) 234-4490 Alex@21stcenturylending.com Alex supports loan officers with pricing strategy, loan structuring, and getting in front of agents to drive business. meet with me Kasey D'Anna Operations Manager (951)-239-4235 Kaseyd@21stcenturylending.com Kasey supports loan officers with day-to-day operations, file flow, and ongoing administrative support to keep loans moving smoothly. meet with me Essential Tools & Systems Resources That Power Your Production, Designed for How You Actually Work Follow Up Boss Your command center for leads, follow-ups, and client communication. Automate smart follow-up and stay in control of your pipeline. Arive Simplify the lending process with a seamless digital application, easy document uploads, and clear loan status tracking for agents and clients. Advantage Credit A trusted credit platform that helps identify opportunities, monitor changes, and support smarter lending decisions. marketing Custom-branded done-for- you marketing at the click of a button. With a 24-48 hour turn-around time, to get you back to doing what you do best. MORTGAGE CALCULATORS BASIC MORTGAGE CALCULATOR CLICK HERE INTEREST ONLY CALCULATOR CLICK HERE BLENDED RATE CALCULATOR CLICK HERE HOW MUCH CAN I AFFORD? CLICK HERE Marketing at Your Fingertips Pre-designed flyers and social posts you can download, customize, and use today. Flyers Social Media Posts Seasonal Campaigns Place a marketing request Mortgage education made easy INTERESTED IN BECOMING AN MLO? Start your mortgage education now with the CE Shop. Become an MLO 1 START THE LICENSING PROCESS To start your career as a mortgage loan officer, you’ll need to start by completing at least 20 hours of Nationwide Mortgage Licensing System (NMLS)- approved pre-license education. Mortgage Educators and Compliance or other approved training administrators can help you fulfill this requirement online, no matter which state you plan to work in. Click Here to sign up for the online education courses. During this course, you will be prompted to create your NMLS account. 3 SUBMIT YOUR LICENSE APPLICATION After completing your pre-licensure education and passing your SAFE MLO Test, you’ll need to submit your application (Form MU4) and processing fees to the NMLS. You’ll also need to clear a credit check and a criminal background check to qualify. Be sure to coordinate with your employer if you’re already working with one — they may assist you with completing your MU4 form. 5 CONNECT WITH OUR BROKERAGE After you have completed the previous four-steps, Blake Corkill and Eddie Cisneros will work with you to introduce you to 21st Century Lending and onboard you to the brokerage. 2 STEP 2: TAKE THE TEST The Secure and Fair Enforcement (SAFE) for Mortgage Licensing Act of 2008 requires mortgage loan officers to pass the national SAFE MLO Test, which includes both federal and state specific content, to satisfy testing requirements for each state. Once you’ve registered and paid for your test enrollment with the NMLS, you can schedule your test with Prometric. Exam results are available on the NMLS database after 72 hours. 4 SET YOUR STATUS The last step is to log into your NMLS account and request “Approved-Inactive” status for licensing. This status shows that you’re not currently employed as a mortgage loan originator and meet all the other requirements. Once you’re hired, your company can submit a sponsorship request with the NMLS and this “Inactive” status will be removed. 6 CONNECT WITH PARTNERS As an independent mortgage professional, you have access to a multitude of resources exclusive for the wholesale mortgage industry. Our brokerage works with designated wholesale lenders, so be sure to connect with them to hit the ground running with the cutting-edge tools, technology and training they offer to ensure your success. And join industry trade organizations like AIME (Association of Independent Mortgage Experts) to connect with the community of mortgage professionals across the country.

  • TRANSACTION MANAGEMENT | Agent Resource Guide

    Transaction Management Connect with a TC Manage your transactions with confidence Streamlined processes and expert support designed to support you from start to finish. cOMPLIANCE Our in-house Compliance Team, led by Head of Compliance & Risk Management, Jan Belmont French, is here to support you every step of the transaction, helping ensure your files meet all regulatory, brokerage, and policy requirements with confidence. Learn More transaction cOORDINATORs Our in-house Transaction Coordinator Team, led by Regional Advisor, Alyssa Kirksey , is designed to streamline your workflow from contract to close, providing hands-on support that keeps your transactions organized, on track, and moving forward . Connect with A TC SkySlope SkySlope is our required platform for managing, submitting, and reviewing all real estate transactions. It serves as the official system of record for listings and buyer files, ensuring compliance, organization, and a smoother path to closing. Learn More Simplify Your business with a transaction coordinator Our experienced Transaction Coordinators are an extension of your business. From handling the paperwork, tracking critical deadlines, and ensuring compliance from start to finish. They bring consistency, precision, and proactive communication to every transaction, helping you avoid costly mistakes and last-minute stress. When you choose our in-house TC team, you’re choosing reliability, efficiency, and support you can count on. This comprehensive service is offered at a clear, flat fee of $399 per transaction . Meet the Team rEQUEST AN IN-HOUSE TC Your Transaction Support Team The TC team manages critical timelines, documentation, and communication, helping ensure nothing is missed and deadlines are met. By partnering with our Transaction Coordinators, you gain the freedom to focus on your clients and grow your business, while experienced professionals handle the details behind the scenes. It’s built-in support you can rely on to create smoother transactions and a more confident experience for both you and your clients. Chris Melamed Director of Integrated Service Solutions Get In Touch Doreen Regan Boulder Creek (831) 338-2125 Doreen@century21masters.com Marvi Alonso Chino Hills (909) 906-3829 marviriz@century21masters.com Stephanie Hurtado Monterey (831) 648-7271 Stephanie@century21masters.com Lisa Pierce Hollister (831) 245-0321 Lisa@century21masters.com Kimberly Gonzalez Rancho Cucamonga (909) 987-4820 kimberly@century21masters.com Rachelle Krelle Commercial Transactions Arroyo Grande (805) 489-2100 Rachelle@FullRealtyServices.com Alexia Ronquillo Hesperia (760) 244-8557 Alexia@century21masters.com Sarah Troglin Paso Robles (805) 610-6109 Sarah@FullRealtyServices.com Gaby Sanchez Salinas (831) 800-7341 Gaby@century21masters.com Anh Thu Ha San Jose (408) 629-1101 Anh@FullRealtyServices.com Brenda Colburn Long Beach (949) 398-0027 brenda@century21masters.com Mary Watkins Ventura (805) 650-0555 Mary@century21masters.com Elizabeth Gomez Rancho Cucamonga (909) 987-4820 elizabeth@century21masters.com Compliance By providing proactive guidance, detailed file reviews, and ongoing support, the team helps minimize risk, prevent delays, and address potential issues before they become obstacles. With a deep understanding of local regulations and internal standards , our Compliance Team serves as a trusted partner, giving you peace of mind so you can focus on building relationships and closing deals, knowing your transactions are protected and compliant. Jan Belmont French Head of Compliance & Risk Management Get In Touch Requirements Don't want to use an in-house TC? We support multiple transaction workflows, whether you prefer to onboard your own TC or manage your transactions independently in compliance with brokerage guidelines . managing YOUR OWN transactions 1 Complete the Prerequisite Course Complete the required SkySlope training focused on system functionality, including navigation, document management, and workflow tools used to support compliant transaction processing. Enroll now 2 Reach Out To our Head of Compliance Email Jan Belmont French to inform the compliance team of your intent to self-manage transactions and to initiate your SkySlope onboarding and further training. get in touch 3 Attend 1-1 Training Jan will provide the date and time for your individualized compliance training session. This one-on-one training will focus on reviewing your compliance workflows and best practices for successfully managing transactions from contract to close. Using an Independent Transaction Coordinator 1 Ensure Your TC Completes the Prerequisite Course Direct your TC to complete the required SkySlope training to understand platform functionality, access points, and workflow tools used when coordinating transactions with an outside TC. Enroll now 2 Connect Your TC With our Head of Compliance Email Jan Belmont French and CC your TC to notify the compliance team of your intent to use an outside TC and to begin their onboarding and training process. get in touch 3 Your TC Attends Scheduled 1-1 Training Jan will coordinate the date and time for your TC's compliance training. They will meet one-on-one to review compliance requirements, oversight expectations, and roles when partnering with an outside Transaction Coordinator. Skyslope quick guide By centralizing documents, timelines, and broker oversight in one place, SkySlope helps minimize errors, improve accountability, and provide clear visibility throughout the transaction lifecycle. SkySlope is designed to protect you and the brokerage, reduce back-and-forth, and keep transactions moving efficiently. What SkySlope does for you Centralizes all listing and buyer transaction documents Tracks required forms and compliance items Allows collaboration between you, in-house TCs, and compliance Reduces missed documents and last-minute issues Creates a clean, auditable transaction file Skyslope Training ! Widget Didn’t Load Check your internet and refresh this page. If that doesn’t work, contact us.

  • AGENTX | Agent Resource Guide

    agent x Achieve more, stress less, and build the business and life you’ve always dreamed of. AgentX gives a select group of ambitious agents the coaching, tools, and strategies to dominate their market and reach extraordinary success. About AgentX was built for the ambitious agent, the ones who want more than just a license, they want a legacy. Designed to fast-track your growth, AgentX combines elite coaching, AI-driven insights, and proven strategies to help you work smarter, close more, and elevate your business. This isn’t for everyone, it’s for agents ready to dream bigger, take bold action, and achieve success on their own terms. Apply to Join AgentX Includes: Weekly dedicated coaching sessions with experienced coaches Numbers Analyzer One-Time Follow Up Boss database audit One-Time Google Business Profile setup AgentX core $350/month Build a strong foundation for your business with personalized weekly one-on-one coaching that’s tailored to your goals, challenges, and style—helping you gain clarity, confidence, and momentum. Access the Numbers Analyzer to track your performance, uncover opportunities, and make smarter, data-driven decisions. Includes a one-time Follow Up Boss audit to clean and organize your leads, ensuring nothing falls through the cracks, and a one-time Google Business Profile setup to optimize your online presence and position you as a market leader. Core gives you the essential tools, insights, and guidance to operate efficiently, focus on growth, and set your business up for long-term success. Apply to Join AgentX AgentX Plus $500/month Includes personalized weekly one-on-one coaching and full access to the Numbers Analyzer, giving you insight into your performance, helping you make strategic decisions. Monthly Follow Up Boss audits and Google Business Profile sessions ensure your leads stay organized, actionable, and your online presence stays optimized. Monthly marketing strategy sessions guide you in crafting campaigns that attract clients effortlessly, paired with four company-paid social media boosts each month to enhance your exposure. You’ll also receive a custom personalized website and monthly digital strategy sessions to support your marketing and amplify your reach. Take advantage of Shilo , our AI-powered coach , which evaluates calls, provides actionable feedback, and guides role-plays to sharpen your skills and increase conversions. Connect with peers in monthly agent-led mastermind sessions to share insights and strategies in a high-energy, results-driven environment. Receive a complimentary headshot to ensure your personal brand projects professionalism and confidence. With a mix of coaching, tech, and marketing support, Plus is built to help you grow your business efficiently, consistently, and strategically. Apply to Join AgentX Includes: Weekly dedicated coaching sessions with experienced coaches Numbers Analyzer & AI Coaching (Shilo) Monthly friendly competitions based on call performance Monthly Follow Up Boss database and lead organization meetings Monthly marketing review and planning sessions Online Profile Setup & Support: custom website setup and monthly review Google My Business setup and monthly review Four (4) company-paid social media boosts per month Monthly Agent-led mastermind session Apply

  • ESCROW | Agent Resource Guide

    21st Century escrow Welcome At 21st Century Escrow, we are committed to redefining your escrow experience. Our focus remains on delivering unparalleled service, expertise, and reliability to our clients. With decades of collective experience and a passion for excellence, our team is dedicated to guiding you through every step of your escrow journey. Let's Open Escrow The advantages The advantages of partnering with 21st Century Escrow. 1 Our Exceptional Team 2 Decades of Experience 3 Convenient Locations 4 Proactive Processing 5 Exceptional Service 6 Bilingual Support Our exceptional team Our strength lies in our people. At 21st Century Escrow, we boast multiple Escrow units staffed with seasoned Escrow Officers and Assistants. Each member of our team brings a unique set of skills and expertise, ensuring that you find the perfect match for your needs. Get to know our officers, view their headshots, and find their contact information conveniently on our website. Decades of experience Rest assured, your escrow is in capable hands. Our Escrow Officers collectively hold at least 10 years of experience in the field, with many exceeding 20 years. This depth of knowledge allows us to navigate even the most complex transactions with confidence and precision. Convenient Locations With branch locations spanning across Los Angeles, San Bernardino, and Riverside. we are always close by. Whether you prefer face-to-face interactions or seamless virtual communication, our accessible locations ensure that we are readily available to serve you. Proactive Processing and Exceptional Service At 21st Century Escrow, we don't just meet expectations; we exceed them. Our proactive approach to processing coupled with our unwavering commitment to exceptional customer service ensures that your escrow experience is smooth, efficient, and stress-free. Bilingual support Communication is key. That's why we offer bilingual (Spanish) support, ensuring that language barriers never stand in the way of a seamless escrow process. Types Of Escrow No matter the nature of your transaction, we've got you covered. From residential sales and purchases to commercial ventures, vacant land, and beyond, our expertise spans a diverse range of escrow types. Whether you're embarking on a traditional home purchase or navigating the intricacies of a 1031 Exchange, trust 21st Century Escrow to facilitate a seamless transaction from start to finish. I'd like to Open Escrow! Our stand -out Features Functionality You Will Love Direct Consumer Impact Experience the consistency, control, and communication that set us apart from the rest. With a relentless focus on leveraging best-in-class technology and upholding the highest standards of professionalism and integrity, we empower you to take charge of your escrow experience like never before. Compliance And Security Your peace of mind is our top priority. Rest assured that all of our employees meet the strict licensing requirements of the Department of Financial Protection and Innovation (DFPI), including thorough background checks and fingerprinting conducted through the Department of Justice (DOJ). With 21st Century Escrow, your transaction is not just secure—it's safeguarded by a team committed to upholding the highest standards of ethics and accountability.

  • MIKE FERRY | Agent Resource Guide

    Mike Ferry "Have The Randy" Embrace Excellence and Relationships: We celebrate and foster excellence in all aspects of our work. Cultivating lifelong relationships, we approach our responsibilities with dedication, yet maintain a sense of humor and embrace our unique quirks, knowing that genuine connections are vital to our success. Mike Ferry's Superstar Retreat At the Superstar Retreat you’ll learn how to take advantage of the fact that there are fewer agents doing more transactions than ever. You will hear powerful messages, learn to develop your skills, and gain valuable insights into the Mike Ferry Sales System—a system that hasn’t changed in 50 years! This retreat is designed to empower you with the knowledge and strategies that have stood the test of time, ensuring you achieve success in any market condition. Whether you’re a seasoned professional or new to the industry, this event is tailored to elevate your career to the next level. With only a limited number of tickets available, you aren’t going to want to miss out on the opportunity to be part of this landmark celebration and boost your production to new heights! Get Tickets About Mike Ferry is the founder of The Mike Ferry Organization, the global leader in Real Estate coaching and training. With a career that spans sales and management since 1975, Mike has built an unmatched reputation for success through hard work, dedication, and a relentless commitment to his clients’ success. Resources About Mike Ferry Ready to take your real estate career to the next level? Join tens of thousands of agents worldwide who’ve transformed their business with Mike Ferry’s proven techniques. Whether you're new or experienced, Mike’s expert training inspires high performance and helps you exceed your goals. Recognized as one of the most influential figures in real estate, Mike leads seminars and retreats that boost productivity and profits. Unlock your potential today! Scripts This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors. Coaching Discover the only Real Estate Coaching System designed to help you become a better sales person. No magic formula, no “extra” needed tools … a simple, proven system that has worked for top producing agents for decades. Socials Looking for more information, check out Mike Ferry's online presence. Facebook Instagram LinkedIn YouTube you can also listen to him on podcasts - Mike Ferry TV Podcast and Mike Ferry Strategies Slide Title This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

  • Jesse Becerra

    < Back Jesse Becerra Head of Administration Jesse@century21masters.com (323) 864-8250

  • DIRECTORY (OLD) | Agent Resource Guide

    MEET THE TEAM Executive leadership Broker/CEO RANDY THOMPSOn Randyt@fullrealtyservices.com (951) 660-5713 Randy Thompson founded Full Realty Services, Inc. in 2007 and has led its growth for over 15 years from a two- person shop to one of the fastest-growing Full Service Real Estate & Lending Brokerages in Southern California, with over 700 agents and loan officers. His experience in real estate, lending, construction, and sales spans more than 16 offices and over a billion dollars in annual sales. Broker/CEO orhan tolu orhan@c21realestate.com (650) 218-9988 Orhan Tolu is the founder and driving force behind Century 21 Real Estate Alliance (C21 REA), a company with a long history of growth and excellence in the Bay Area. He founded Tolu Triple R Realty in 1984, quickly establishing a reputation for outstanding service. In 1994, he expanded the business by joining the Century 21 network, forming Century 21 Real Estate Alliance Group. Under his leadership, the company grew to 12 offices by 2007 and has continued to expand through strategic acquisitions, including C21 Hometown, C21 Everest, and C21 Peak. Today, C21 REA operates 30 offices across California, serving over 1,200 Realtors®. Chief Financial Officer LINDA THOMPSOn Linda@fullrealtyservices.com (909) 856-6883 As the Chief Financial Officer (CFO), Linda Thompson is a seasoned financial leader with a wealth of experience in managing and optimizing fiscal responsibilities. With a sharp financial acumen, Linda strategically navigates complex financial landscapes, ensuring the company's financial health and sustainability. Known for implementing sound financial strategies, Linda plays a pivotal role in driving financial decision-making and contributing to the overall success of the organization. Chief Operating Officer KEITH THOMPSOn Keith@fullrealtyservices.com (951) 760-9383 As the Chief Operating Officer of Century 21 Masters, Keith brings a wealth of experience and strategic leadership to the helm. With a proven track record in real estate operations, Keith oversees the seamless execution of the company's day-to-day activities, ensuring efficiency and excellence across all facets of the business. Keith's commitment to innovation and operational excellence plays a crucial role in driving the company's success and maintaining a strong position in the dynamic real estate market. Chief Growth Officer Matt Thompson Matt@fullrealtyservices.com (951) 551-0608 As the Chief Growth Officer at Century 21 Masters, I lead diverse responsibilities, primarily focusing on agent engagement and development. My role extends to overseeing office buildouts and facilitating agent participation in our lending platform, contributing to the vibrant growth and success of our real estate team. Management Team Director of Real Estate robert hertel Robert.hertel@century21masters.com (909) 210-3344 Robert Hertel has been providing coaching and training to real estate agents throughout North America for 12 years. He has years of experience working with agents whose abilities range from those just starting in the industry all the way up to agents making over $1 Million a year in commission. As the Director of Real Estate for Century 21 Masters he is responsible for overseeing and managing the real estate operations within the organization. This includes developing and implementing strategic plans to drive business growth, coordinating with real estate agents, and ensuring compliance with industry regulations. Director of Lending Blake Corkill Blake@21stcenturylending.com (858) 722-1558 Blake Corkill, Director of Lending at 21st Century Lending, has made a significant mark in the financial sector with a decade of experience. Recognized as a top producer, his expertise and dedication to lending are unparalleled. Beyond his professional achievements, Blake is passionate about outdoor activities, particularly snowboarding and boating, reflecting his adventurous spirit. His career is a blend of professional excellence and personal passion, demonstrating a remarkable ability to balance a demanding career with a fulfilling personal life. Director of Escrow Kellie Jones Kellie@21stcenturyescrow.com (951) 239-4245 Meet Kellie Jones, Head of Escrow at 21st Century Escrow. With a knack for navigating complex transactions, Kellie holds a pivotal role as Escrow Officer, overseeing the entire escrow process with precision and expertise. Clients and partners can trust in her commitment to excellence and her unwavering dedication to facilitating successful real estate transactions both as Manager, and as Escrow Officer. Head of Inside Sales Hunter Cawood Hunter@fullrealtyservices.com (951) 319-2273 As the Head of Inside Sales, Hunter Cawood spearheads strategic initiatives and oversees a dynamic team focused on driving sales growth. With a proven track record in real estate, Hunter leverages Follow Up Boss, a broker-paid CRM, to streamline communication and enhance customer relationships. Additionally, Hunter harnesses the power of Ylopo, a lead-generating platform, to optimize lead conversion and ensure a robust sales pipeline. Book a meeting with Hunter Click Here regional director of real estate Eddie Cisneros Eddie@fullrealtyservices.com 951) 490-3192 Eddie is a pragmatic leader with over 20 years of management experience. He has a proven track record of success across multiple industries and various positions held. Known for his relentless work ethic and adaptability, Eddie leverages his excellent communication, collaborative mindset, and vast experience to tackle tasks of any size. Committed to continuous learning and professional development, Eddie leads the recruiting team in the pursuit of attracting top-tier agents. He is responsible for the complete recruiting process as well as implementing the platforms and processes his team utilizes on a day to day basis. Head of Administration Jesse Becerra Jesse@century21masters.com (323) 864-8250 In the role of Head of Administration, Jesse serves as the linchpin in efficiently managing office operations and ensuring the seamless flow of accurate data from internal systems. With a keen eye for detail and organizational finesse, Jesse oversees the administrative functions, creating an environment conducive to optimal productivity. Jesse's commitment to precision and streamlined processes significantly contributes to the overall effectiveness and success of the company's daily operations. Head of Marketing bri garcia Brianna@studiotwoone.design (949) 617-0169 As the Head of Marketing, Brianna is a visionary leader driving impactful strategies to elevate the company's brand presence. With a wealth of expertise in digital and traditional marketing, Brianna orchestrates innovative campaigns that captivate target audiences. Known for leveraging data-driven insights, Brianna plays a pivotal role in shaping the company's narrative and fostering meaningful connections with customers. Head of experience dylan billingsley dylan@studiotwoone.design (619) 276-1111 As the Head of Experience, Dylan is a dynamic leader dedicated to enhancing the learning and onboarding experience for agents, loan officers and employees. With a strong entrepreneurial background and years of industry experience, Dylan designs and implements impactful training programs that foster professional growth. Known for her ability to collaborate and innovate, Dylan's team aims to create a seamless onboarding process and an environment that aligns with organizational goals, fostering engagement, and empowering individuals to excel and reach new heights. finance team Expense Management Specalist Tiffany Krouse Tiffany@fullrealtyservices.com (951)925-7628 real estate commission specialist veronica flores Veronica@century21masters.com (951) 200-5539 Escrow team Escrow Officer Viri Rossatty Viri@21stcenturyescrow.com 626-389-8738 Areas Serviced: Glendora | walnut Escrow Assistant to Kellie Jones Victoria Serafin Victoria@21stcenturyescrow.com Murrieta@21stcenturyescrow.com 951-239-4245 Areas Serviced: San Diego | Oceanside | Temecula Escrow Officer Jennifer Arriola Jennifer@21stcenturyescrow.com 909-539-6383 Areas Serviced: glendora | walnut Escrow assistant Dana Espinoza dana@21stcenturyescrow.com teamjennifer@21stcenturyescrow.com 951-387-4292 Areas Serviced: glendora | walnut Escrow Officer Monique gutierrez monique@21stcenturyescrow.com 951-893-5170 Areas Serviced: corona | irvine | long beach Escrow assistant to viri rossatty julie arteaga julie@21centuryescrow.comteamviri @21stcenturyescrow.com951-929-3121 Areas Serviced: glendora | walnut Escrow Officer toni hasty toni@diamondvalleyescrow.com 951-693-1888 Areas Serviced: san diego | oceanside | temecula Coaching team Neil Schwartz Neil@Century21Masters.com 951-212-1911 robert Hertel Robert.Hertel@Century21Masters.com 909-210-3344 Matt Thompson Matt@FullRealtyServices.com 951-551-0608 Terry Ryan Terry@FullRealtyServices.com (951) 551-4714 Pati Rios Pati@PatiRios.com 626-786-5750 Jackie Landry Jackie@fullrealtyservices.com 951-312-0827 studio Two One Branding. Strategy. Design. As the dedicated in-house team for Century 21 Masters agents, we specialize in crafting tailored marketing solutions that elevate your brand and drive results. Marketing Specialist Cassidy Bamber Canyon Lake Cassidy@studiotwoone.design 951-244-2353 Marketing Specialist Dylan Billingsley San Diego Dylan@studiotwoone.design (619) 276-1111 Marketing Specialist Lauren Matteo Temecula Lauren@studiotwoone.design 951-239-4237 Marketing Specialist Hanna Medina Oceanside Hanah@studiotwoone.design (877) 778-0221 LOAN PROCESSING Operations manager Kasey D'Anna Office: (951) 239-4235 cell: (951) 834-5611 kaseyd@21stcenturylending.com Funder / post closer jeana oliva office: (951) 239-4243 funder@21stcenturylending.com SENIOR LOAN PROCESSOR DALIA REYES office: (747) 226-7586 DALIA@21stcenturylending.com administrative team Admin@century21masters.com Administrative Communications Coordinator Ashley Cho Irvine@century21masters.com 949-572-2100 Administrative Systems Coordinator Michelle Galvan Covina@century21masters.com 626-732-6184 Administrative Systems Coordinator Carolyn Cobb Carolyn@fullrealtyservices.com 9519257628

  • TRAINING | Agent Resource Guide

    Join Now Multiple Dates Jun 11, 2026, 10:00 AM – 11:30 AM PDT Monthly Connect / Virtual Office Zoom Learn more Jun 11, 2026, 10:00 AM – 11:30 AM PDT Virtual Office Zoom Stay connected! Join us Live in Downey and Granada Hills or on Zoom for Monthly Connect—get the latest news, updates, and sales metrics. Training Calendar June 2026 Today Sun Mon Tue Wed Thu Fri Sat 31 1 8:00 AM Agent-To-Agent Role Play +5 more 2 8:00 AM Agent-To-Agent Role Play +3 more 3 8:00 AM Agent-To-Agent Role Play +4 more 4 8:00 AM Agent-To-Agent Role Play +3 more 5 8:00 AM Agent-To-Agent Role Play +4 more 6 7 8 8:00 AM Agent-To-Agent Role Play +6 more 9 8:00 AM Agent-To-Agent Role Play +4 more 10 8:00 AM Agent-To-Agent Role Play +4 more 11 8:00 AM Agent-To-Agent Role Play +4 more 12 8:00 AM Agent-To-Agent Role Play +4 more 13 14 15 8:00 AM Agent-To-Agent Role Play +6 more 16 8:00 AM Agent-To-Agent Role Play +3 more 17 8:00 AM Agent-To-Agent Role Play +4 more 18 8:00 AM Agent-To-Agent Role Play +3 more 19 8:00 AM Agent-To-Agent Role Play +4 more 20 21 22 8:00 AM Agent-To-Agent Role Play +6 more 23 8:00 AM Agent-To-Agent Role Play +4 more 24 8:00 AM Agent-To-Agent Role Play +4 more 25 8:00 AM Agent-To-Agent Role Play +3 more 26 8:00 AM Agent-To-Agent Role Play +4 more 27 28 29 8:00 AM Agent-To-Agent Role Play +5 more 30 8:00 AM Agent-To-Agent Role Play +3 more 1 8:00 AM Agent-To-Agent Role Play +2 more 2 8:00 AM Agent-To-Agent Role Play +3 more 3 8:00 AM Agent-To-Agent Role Play +2 more 4 5 6 8:00 AM Agent-To-Agent Role Play +3 more 7 8:00 AM Agent-To-Agent Role Play +2 more 8 8:00 AM Agent-To-Agent Role Play +2 more 9 8:00 AM Agent-To-Agent Role Play +4 more 10 8:00 AM Agent-To-Agent Role Play +2 more 11 looking for events in your region? Bay Area Monterey Cntrl Coast Ventura Greater LA LA & IE IE & SD RObert Hertel's State of the Market Tour Commit to your growth. Attend In-Person and get the market clarity you’ve been looking for. May 27, 2026, 2:00 PM – 3:00 PM PDT Santa Maria State of the Market Tour with Robert Hertel / Learn more May 27, 2026, 2:00 PM – 3:00 PM PDT Santa Maria, 1811 S Broadway, Santa Maria, CA 93454, USA The market is moving—are you moving with it? Get the insights, trends, and strategies you need to stay ahead. May 27, 2026, 11:00 AM – 12:00 PM PDT Arroyo Grande State of the Market Tour with Robert Hertel / Learn more May 27, 2026, 11:00 AM – 12:00 PM PDT Arroyo Grande, 102 Bridge St, Arroyo Grande, CA 93420, USA The market is moving—are you moving with it? Get the insights, trends, and strategies you need to stay ahead. May 27, 2026, 9:00 AM – 10:00 AM PDT Paso Robles State of the Market Tour with Robert Hertel / Learn more May 27, 2026, 9:00 AM – 10:00 AM PDT Paso Robles, 1446 Spring St ste 101, Paso Robles, CA 93446, USA The market is moving—are you moving with it? Get the insights, trends, and strategies you need to stay ahead. May 26, 2026, 1:00 PM – 2:00 PM PDT Rancho Cucamonga State of the Market Tour with Robert Hertel / Learn more May 26, 2026, 1:00 PM – 2:00 PM PDT Rancho Cucamonga, 9235 Base Line Rd, Rancho Cucamonga, CA 91730, USA The market is moving—are you moving with it? Get the insights, trends, and strategies you need to stay ahead. Load More The Vault recorded trainings | click for instant access real estate Sharpen your skills with sales strategies, industry updates, and the essential foundations of real estate success. Masterminds Gain exclusive insights and proven tactics from Top Agents to elevate your business and mindset. lending Expand your knowledge of loan products, financing strategies, and lending best practices to better serve your clients. top Agent ToolKit The proven systems top agents rely on - now at your fingertips. click for instant access Follow Up Boss Your command center for leads, follow-ups, and client communication. Automate smart follow-up and stay in control of your pipeline. Masters Direct One-on-one coaching on demand. Direct to your business, your goals, your next move. Meet with the Masters and elevate your business today. scripts library Proven talk tracks for calls, open houses, listing presentations, and objection handling - straight from the industry's best. marketing Custom-branded done-for- you marketing at the click of a button. With a 24-48 hour turn-around time, to get you back to doing what you do best. Your shortcut to more confidence, consistency, and closings. the next monthly connect Multiple Dates Monthly Connect Jun 11, 2026, 10:00 AM – 11:30 AM PDT Virtual Office Zoom Stay connected! Join us Live in Downey and Granada Hills or on Zoom for Monthly Connect—get the latest news, updates, and sales metrics. Learn more Connects You Might have missed Multiple Dates Monthly Connect Thu, May 14 Watch The Recording Monthly Connect Thu, Dec 04 Watch The Recording Load More

  • Derin Tolu | Agent Resource Guide

    < Back Derin Tolu Director of Digital Services derin@studiotwoone.design (650) 789-6695

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