< Back Hunter Cawood Head of Inside Sales hunter@fullrealtyservices.com (951) 319-2273

experience About the experience team The Experience Team is focused on transforming every aspect of an agent’s experience, from seamless onboarding to continuous growth and support. Through innovative training, structured onboarding, engaging events, and a collaborative approach, they promote professional growth and success. The team creates impactful experiences that help agents feel confident, supported, and ready to excel in their roles. They also prioritize gathering valuable feedback through surveys, using these insights to drive ongoing improvements and ensure an exceptional experience. Focused on continuous improvement and alignment, the Experience Team plays a key role in driving agent engagement, retention, and overall success. Our Services 1 Learning Experience The Experience Team is dedicated to empowering agents through continuous learning opportunities. By providing innovative training programs and resources, they ensure that agents are equipped with the skills and knowledge needed to succeed. With a focus on professional development, the team helps agents grow and thrive in their businesses. Browse Live Trainings On Demand Trainings Suggest A Topic 2 Engagement and Events Engaging and interactive events are a key part of the Experience Team's mission. From team-building activities to professional growth workshops, these events foster a sense of community and create opportunities for agents to connect, learn, and grow. The team’s events are designed to inspire, motivate, and enhance the agent experience. Place An Event Request Browse Events Get Involved 3 Continuous Development The Experience Team values agent feedback as a cornerstone of continuous improvement. Through surveys and direct input, the team gathers valuable insights to refine processes and enhance the overall experience. This feedback-driven approach ensures that agents’ needs are always at the forefront, fostering an environment of trust and collaboration. Make Your Voice Heard Onboarding Survey Get In Touch Meet The Team Dylan Billingsley Head of Experience (619) 363-4230 Dylan@fullrealtyservices.com San Diego Office Alondra Garcia Experience Specialist (510) 257-4441 Alondra@fullrealtyservices.com Castro Valley Office Rebecca Chavez Experience Specialist (619) 276-1111 Rebecca@fullrealtyservices.com San Diego Office submit your employee profile Full Name Email Phone Office Name Office Address Headshot Upload File Region Bay Area Central Coast Ventura & North LA Greater LA LA & IE IE & SD Bio Submit

< Back Alex Hollander Regional Director Alex Hollander, Regional Director of Greater Los Angeles, is a proud Santa Clarita resident and a recognized leader, having been named an SCV 40 Under Forty award winner. He is actively involved in his community, serving on the boards of Open Arms Pregnancy Center and Pinetree Community School. Known for his integrity, work ethic, and dedication to client success, Alex is a trusted figure in both his industry and community. alex@fullrealtyservices.com 661-491-5258

San Diego Office < Back Dylan Billingsley Head of Experience Dylan@fullrealtyservices.com (619) 363-4230

Ventura & North LA Office Events Leadership Refer a Friend Top Agent Toolkit Quick Links Support Escrow Vendors Recommend Vendors Heading 1 vENTURA cOUNTY & North LA Santa Barbara | oxnard | Ventura simi Valley | Thousand Oaks | Santa Paula Join The Telegram Group Chat Office events Multiple Dates Monthly Connect Aug 20, 2026, 10:00 AM – 11:30 AM PDT Virtual Office Zoom More info Learn more Looking for the Training Calendar? Training Calendar Connect with Your Ventura & North LA Leaders Your first stop for advice, ideas, or just a quick check-in. Regional Director Armani Amezcua (805) 665-3008 armani@century21masters.com With a strong background in real estate and leadership, Armani is dedicated to driving business growth and operational success across Ventura County and North LA. Known for his strategic approach and hands-on leadership, he works closely with agents and office teams to implement growth initiatives, streamline operations, and foster a collaborative work environment. Head of Training & Regional Engagement Kiana Guzman (573) 616-8185 Kiana@fullrealtyservices.com With a strong background in real estate management, Kiana brings a wealth of knowledge in market analysis, client relations, and team leadership. Kiana is dedicated to providing innovative solutions that meet the evolving needs of clients while ensuring sustainable growth and excellence in every aspect of the business. Sr. Director of Real Estate Robert Hertel (909) 210-3344 Robert.Hertel@century21masters.com Robert Hertel is a seasoned real estate coach and trainer with 12 years of experience helping agents at all levels succeed, from beginners to top earners. As Director of Real Estate for Century 21 Masters, he oversees operations, drives growth strategies, and ensures compliance with industry standards. Director of Transaction Standards & Agent Development Romeo Aurelio (415) 602-1921 Romeo@Fullrealtyservices.com Romeo provides strategic guidance and leadership across the Bay Area. With deep industry experience, he fosters a supportive environment where agents can confidently grow their business. View a Complete List of Leadership Directory Refer A Friend Connect with Your Recruiters How it works Grant Myatt Head of Recruiting Grant@fullrealtyservices.com (951) 491-9815 Get in Touch 01 Submit your referral by email or through the company referral form before the prospective agent joins . Please include their full name, phone number, and a brief introduction. There is no limit to how many agents you can refer. Refer an Agent 02 Once your referral officially affiliates with Century 21 Masters, you’ll become their referring agent on record. The Agent Joins 03 For every transaction the referred agent closes, you receive 10% of the company dollar from that deal, paid quarterly after closing. Payments continue as long as both you and the referred agent remain active with Century 21 Masters. You Earn 10% of the Company Dollar 04 Referring a trusted lender to join our brokerage helps build stronger in-house partnerships that lead to smoother transactions and faster closings. I f you hold an active MLO license , you’re eligible to receive 10% of the company dollar on every deal the lender closes. Refer a Lender Help Us Grow Our Network top Agent ToolKit The proven systems top agents rely on - now at your fingertips. click for instant access Follow Up Boss Your command center for leads, follow-ups, and client communication. Automate smart follow-up and stay in control of your pipeline. Masters Direct One-on-one coaching on demand. Direct to your business, your goals, your next move. Meet with the Masters and elevate your business today. scripts library Proven talk tracks for calls, open houses, listing presentations, and objection handling - straight from the industry's best. marketing Custom-branded done-for- you marketing at the click of a button. With a 24-48 hour turn-around time, to get you back to doing what you do best. explore more resources Join The FRS Telegram Group Chat Commission Instructions Continuing Education Contact Concierge Send an Outgoing Referral or Register a Relocation AGR Ventura & North LA Support Part of your team, invested in your success Lorraine Herrera Administrator - Data Oxnard 112 Los Altos St, Oxnard, CA 93035, USA 805-204-0210 Lorraine@Century21Masters.com Mary Watkins Transaction Coordinator Ventura 1190 S Victoria Ave UNIT 100, Ventura, CA 93003, USA (805) 650-0555 Mary@century21masters.com Escrow team Closing with care and confidence Tya Cox Escrow Assistant Hemet 2433 E Florida Ave. Hemet, CA 92544 (951) 929-3121 tya@21stcenturyescrow.com Ashley Cho Escrow Assistant Chino Hills 15335 Fairfield Ranch Road #100, Chino Hills, CA 91709 (951) 387-4292 ashley@diamondvalleyescrow.com Victoria Serafin Escrow Officer Murrieta 26305 Jefferson Ave. Ste G, Murrieta, CA 92562 (951) 239-4245 Victoria@21stcenturyescrow.com Suzette Lising Escrow Assistant Simi Valley 40 W Cochran St #205, Simi Valley, CA 93065, USA (805)584-9596 slising@allvalleyescrow.com Deborah Hill Escrow Assistant Upland 1241 E 16th St #1, Upland, CA 91784, USA (909) 985-0112 debby@21stcenturyescrow.com Tiffany Purvis Escrow Officer Murrieta 26305 Jefferson Ave. Ste G, Murrieta, CA 92562 (951) 239-4245 Tiffany@21stcenturyescrow.com Monique Gutierrez Escrow Officer Corona 543 Queensland Cir. STE 102, Corona, CA 92879 (951) 893-5170 Monique@21stcenturyescrow.com Toni Hasty Escrow Officer Murrieta 26305 Jefferson Ave. Ste G, Murrieta, CA 92562 (951) 693-1888 toni@diamondvalleyescrow.com Tish Carrion Escrow Assistant Simi Valley 40 W Cochran St #205, Simi Valley, CA 93065, USA (805) 584-9596 tishc@allvalleyescrow.com Cassie Lerma Escrow Officer Upland 1241 E 16th St #1, Upland, CA 91784, USA (909) 985-0112 cassie@21stcenturyescrow.com Jennifer Arriola Escrow Officer Chino Hills 15335 Fairfield Ranch Road #100, Chino Hills, CA 91709 (909) 539-6383 jennifer@diamondvalleyescrow.com Lisa Reaza Escrow Officer Hemet 2433 E Florida Ave. Hemet, CA 92544 (951) 929-3121 lisa@21stcenturyescrow.com Linda Williams Escrow Assistant Simi Valley 40 W Cochran St #205, Simi Valley, CA 93065, USA (805) 584-9596 lindW@allvalleyescrow.com Tina Patronete Escrow Officer Simi Valley 40 W Cochran St #205, Simi Valley, CA 93065, USA (805) 584-9596 TPatronete@allvalleyescrow.com Preferred vendors Business Brokerage Firm Liberty Business Advisors (925) 932-2450 info@lbaweb.com Click Here Escrow Diamond Valley Escrow Kellie@21stcenturyescrow.com Click Here Escrow All Valley Escrow Kellie@21stcenturyescrow.com Click Here Home Security ADT Zach Giles (636) 777-0214 Z.Giles@s24alarms.com Click Here Inspections TNT Inspections Brian Treat (562) 201-1949 Brian@tntinspectionpros.org Click Here Insurance 21st Century Coverage Click Here Natural Hazard Disclosure Property ID Nancy Li (213) 358-9711 NLi@PropertyId.com Click Here Property Management 21st Century Property Management (844) 837-4382 Click Here Title and Escrow WFG Title Austin Milne (895) 338-1005 amilne@wfgtitle.com Click Here Commissions Real Commissons Andrew Mintz (888) 610-0003 amintz@realcommissions.com Click Here Escrow 21st Century Escrow Kellie@21stcenturyescrow.com Click Here Estate Sales True Legacy Homes Spencer Laity (619) 937-3816 Click Here Home Warranty Old Republic Home Protection Nikki Arango (951) 966-8883 Nikkia@orhp.com Click Here Inspections Elite Inspections Josh Niehaus- VP of Sales (909) 912-4607 elitegroupjosh@gmail.com Click Here Lending 21st Century Lending (888) 862-1189 Click Here Print Material Omega Print (951) 698-8440 Omegaprint@msn.com Click Here Signs, Stickers, Etc. DH Graphics (951) 677-0629 dhgraphics@verizon.net Click Here Title and Escrow WFG Title Lee Hung (805) 280-8824 lhung@wfgtitle.com Click Here Who Helps you Shine? Recommend Vendors Company name* Please include the full name of the company. Link* Company Website URL Service Provided* Point Of Contact Full Name Point of Contact Email* Point Of Contact Phone What would you tell a friend about this vendor? Regions Serviced Bay Area Monterey Bay Central Coast Ventura County & North LA Greater Los Angeles Greater LA and Inland Empire Inland Empire & San Diego Send

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Office Locations

< Back Randy Thompson Broker & CEO randyt@fullrealtyservices.com (951) 660-5713

< Back Derin Tolu Director of Digital Services derin@studiotwoone.design (650) 789-6695

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< Back Christine Cristobal Regional Director With more than 25 years of experience in California real estate, Christine Cristobal brings seasoned expertise and strong leadership to her role as Regional Director. Throughout her career, she has built a reputation as an award-winning professional dedicated not only to helping clients achieve their homeownership goals but also to guiding real estate professionals toward lasting success. In her leadership role, Christine focuses on driving growth, strengthening operations, and creating an environment where agents have the tools, resources, and mentorship needed to thrive. Her collaborative approach and deep knowledge of California’s diverse markets—from fast-paced urban centers to family-oriented suburban communities—allow her to provide both strategic direction and practical support across the brokerage. Christine is passionate about building strong teams and believes that lasting success comes from investing in people. She takes pride in developing agents, fostering meaningful relationships, and ensuring every client interaction reflects the brokerage’s standard of excellence. Beyond her professional achievements, Christine values time with her children, grandchildren, and family pets, and remains actively involved in her church, where she continues to strengthen her ties to the community. As Regional Director, Christine Cristobal combines decades of real estate expertise with a vision for growth, innovation, and community impact, ensuring the brokerage continues to thrive in California’s dynamic market. c_cristobal@yahoo.com (831) 238-1359

< Back Eddie Cisneros Regional Director Eddie is a pragmatic leader with over 20 years of management experience. He has a proven track record of success across multiple industries and various positions held. Known for his relentless work ethic and adaptability, Eddie leverages his excellent communication, collaborative mindset, and vast experience to tackle tasks of any size. Committed to continuous learning and professional development, Eddie leads the recruiting team in the pursuit of attracting top-tier agents. He is responsible for the complete recruiting process as well as implementing the platforms and processes his team utilizes on a day to day basis. eddie@century21masters.com (951) 490-3192