Executive Management Randy Thompson Broker & CEO Randy Thompson founded Full Realty Services, Inc. in 2007 and has led its growth for over 15 years from a two- person shop to one of the fastest-growing Full Service Real Estate & Lending Brokerages in Southern California, with over 700 agents and loan officers. His experience in real estate, lending, construction, and sales spans more than 16 offices and over a billion dollars in annual sales. Read More Matt Thompson Chief Experience Officer As the Chief Experience Officer at Century 21 Masters, I lead diverse responsibilities, primarily focusing on agent engagement and development. My role extends to overseeing office buildouts and facilitating agent participation in our lending platform, contributing to the vibrant growth and success of our real estate team. Read More Pamela Hogue Regional Director With years of experience in real estate and a deep understanding of the local market, Pamela plays a vital role in driving business growth, optimizing performance, and ensuring that agents and office teams have the tools they need to succeed. Known for her collaborative leadership and market expertise, Pamela fosters a positive, high-performing environment, contributing to the continued success of the Central Coast region. Read More Jackie Barndollar Regional Director Jackie Landry brings a wealth of expertise in guiding agents to success, with a strong focus on business growth and performance optimization. Jackie works closely with agents and office teams to implement effective strategies, foster a collaborative environment, and ensure seamless operations. Read More Rami Bahu Regional Director of Commercial Read More "Blake" Anthony Corkill Director of Lending Blake Corkill, Director of Lending at 21st Century Lending, has made a significant mark in the financial sector with a decade of experience. Recognized as a top producer, his expertise and dedication to lending are unparalleled. Beyond his professional achievements, Blake is passionate about outdoor activities, particularly snowboarding and boating, reflecting his adventurous spirit. His career is a blend of professional excellence and personal passion, demonstrating a remarkable ability to balance a demanding career with a fulfilling personal life. Read More Neil Schwartz President & Recruiting Read More Brady Hobby Regional Advisor With more than 25 years of residential real estate experience, Brady Hobby brings a deep understanding of the industry, strong leadership, and a client-first approach to his role as Regional Advisor for the Central Coast. Known for his commitment to relationships, attention to detail, and long-standing success in residential sales, Brady is passionate about supporting agents, fostering growth, and helping others succeed both personally and professionally. Read More Terry Ryan Regional Advisor & Real Estate Coach With extensive experience in real estate and a passion for coaching, Terry helps agents develop their skills, implement effective strategies, and maximize their performance. Known for his hands-on approach and deep market knowledge, Terry fosters a collaborative and growth-oriented environment, contributing to the continued success and expansion of the company across the San Diego and Inland Empire regions. Read More Kiana Guzman Head of Training & Regional Engagement With a strong background in real estate management, Kiana brings a wealth of knowledge in market analysis, client relations, and team leadership. Kiana is dedicated to providing innovative solutions that meet the evolving needs of clients while ensuring sustainable growth and excellence in every aspect of the business. Read More Jesse Becerra Head of Administration In the role of Head of Administration, Jesse serves as the linchpin in efficiently managing office operations and ensuring the seamless flow of accurate data from internal systems. With a keen eye for detail and organizational finesse, Jesse oversees the administrative functions, creating an environment conducive to optimal productivity. Jesse's commitment to precision and streamlined processes significantly contributes to the overall effectiveness and success of the company's daily operations. Read More Grant Myatt Head of Recruiting Read More Linda Thompson Chief Financial Officer As the Chief Financial Officer (CFO), Linda Thompson is a seasoned financial leader with a wealth of experience in managing and optimizing fiscal responsibilities. With a sharp financial acumen, Linda strategically navigates complex financial landscapes, ensuring the company's financial health and sustainability. Known for implementing sound financial strategies, Linda plays a pivotal role in driving financial decision-making and contributing to the overall success of the organization. Read More Bethany Barry Cross Regional Director Bethany leads with a people-first approach, supporting agents at every stage of their business. Approachable and resourceful, she offers guidance, encouragement, and practical solutions to help agents thrive. Read More Alex Hollander Regional Director Alex Hollander is a proud Santa Clarita resident and a recognized leader, having been named an SCV 40 Under Forty award winner. Known for his integrity, work ethic, and dedication to client success, Alex is a trusted figure in both his industry and community. Read More Eddie Cisneros Regional Director Eddie is a pragmatic leader with over 20 years of management experience. Known for his relentless work ethic and adaptability, Eddie leverages his excellent communication, collaborative mindset, and vast experience to tackle tasks of any size. Read More Jim Kelsey Director of Commercial Read More Derin Tolu Director of Digital Services Read More Kellie Jones Director of Escrow Meet Kellie Jones, Head of Escrow at 21st Century Escrow. With a knack for navigating complex transactions, Kellie holds a pivotal role as Escrow Officer, overseeing the entire escrow process with precision and expertise. Clients and partners can trust in her commitment to excellence and her unwavering dedication to facilitating successful real estate transactions both as Manager, and as Escrow Officer. Read More Fred Tazartes Regional Advisor With extensive experience in real estate and a deep understanding of market trends, Fred plays a crucial role in advising teams to maximize performance and achieve business objectives. Known for his strategic insights and approachable leadership, Fred works closely with agents and office leaders in his region to implement best practices, foster growth, and ensure a positive, productive environment. Read More Robert Hertel Sr. Director of Real Estate Robert Hertel is a seasoned real estate coach and trainer with 12 years of experience helping agents at all levels succeed, from beginners to top earners. As Director of Real Estate for Century 21 Masters, he oversees operations, drives growth strategies, and ensures compliance with industry standards. Read More Kasey D'Anna Operations Manager Read More Brianna Gonzalez Head of Marketing As the Head of Marketing, Brianna is a visionary leader driving impactful strategies to elevate the company's brand presence. With a wealth of expertise in digital and traditional marketing, Brianna orchestrates innovative campaigns that captivate target audiences. Known for leveraging data-driven insights, Brianna plays a pivotal role in shaping the company's narrative and fostering meaningful connections with customers. Read More Dylan Billingsley Director of Brand Experience Dylan is the Director of Brand Experience at Full Realty Services, where she leads brand strategy, digital experience, and innovation initiatives for Century 21 Masters and 21st Century Lending. With a background spanning marketing, technology, and operations, she focuses on building modern, scalable experiences that drive growth, engagement, and connection across the organization. Read More Keith Thompson Chief Operating Officer As the Chief Operating Officer of Century 21 Masters, Keith brings a wealth of experience and strategic leadership to the helm. With a proven track record in real estate operations, Keith oversees the seamless execution of the company's day-to-day activities, ensuring efficiency and excellence across all facets of the business. Keith's commitment to innovation and operational excellence plays a crucial role in driving the company's success and maintaining a strong position in the dynamic real estate market Read More Christine Cristobal Regional Director Christine Cristobal, Regional Director, brings 25+ years in California real estate, focusing on agent success and growth. She leverages her expertise to streamline operations and enhance client experiences. Known for her mentorship and collaboration, Christine builds strong teams and thriving communities. Read More Armani Amezcua Regional Director With a strong background in real estate and leadership, Armani is dedicated to driving business growth and operational success across Ventura County and North LA. Known for his strategic approach and hands-on leadership, he works closely with agents and office teams to implement growth initiatives, streamline operations, and foster a collaborative work environment. Read More Matt Sadati Director of Business Advisory Read More Ted Caligiuri Regional Director of Commercial Read More Troy Dodgin Director of Property Management Read More Steven Luu Regional Advisor Steven is passionate about helping agents grow through mentorship and practical guidance. Known for his positivity and focus on mindset, he provides support and advice agents can always count on. Read More Alex Villasenor Regional Advisor Alex brings over 22 years of full-time real estate experience, including 14 years of coaching with the Mike Ferry Organization. Throughout his career, he has built a reputation as a well-rounded listing agent, grounded in the fundamentals of prospecting, refining sales skills, and closing countless successful transactions. Read More Romeo Aurelio Director of Transaction Standards & Agent Development Romeo provides strategic guidance and leadership across the Bay Area. With deep industry experience, he fosters a supportive environment where agents can confidently grow their business. Read More Jan Belmont-French, MSIDT Compliance and Risk Management Read More Hunter Cawood Head of Inside Sales As the Head of Inside Sales, Hunter Cawood spearheads strategic initiatives and oversees a dynamic team focused on driving sales growth. With a proven track record in real estate, Hunter leverages Follow Up Boss, a broker-paid CRM, to streamline communication and enhance customer relationships. Additionally, Hunter harnesses the power of Ylopo, a lead-generating platform, to optimize lead conversion and ensure a robust sales pipeline. Read More Sherral Domako Relocation Director Sherral Domako serves as Relocation Director and Corporate Relocation and Referral Account Manager, overseeing a team spanning 52 full-service real estate offices at California’s top-ranked Century 21 brokerage. She leads relocation and referral services, guiding individuals, businesses, and professionals in seamlessly buying or selling residential and commercial properties locally, nationally, and globally. Read More

Team Members Dylan Billingsley Head of Experience San Diego Office Read More Hunter Cawood Head of Inside Sales Read More Grant Myatt Head of Recruiting Read More Alondra Garcia Experience Specialist Castro Valley Office Read More Jesse Becerra Head of Administration Read More Jan Belmont French Head of Compliance Read More Rebecca Chavez Experience Specialist San Diego Office Read More Bri Garcia Head of Marketing Read More

MEET THE TEAM Executive leadership Broker & CEO Randy Thompson randyt@fullrealtyservices.com (951) 660-5713 Randy Thompson founded Full Realty Services, Inc. in 2007 and has led its growth for over 15 years from a two- person shop to one of the fastest-growing Full Service Real Estate & Lending Brokerages in Southern California, with over 700 agents and loan officers. His experience in real estate, lending, construction, and sales spans more than 16 offices and over a billion dollars in annual sales. Chief Financial Officer Linda Thompson linda@fullrealtyservices.com (909) 856-6883 As the Chief Financial Officer (CFO), Linda Thompson is a seasoned financial leader with a wealth of experience in managing and optimizing fiscal responsibilities. With a sharp financial acumen, Linda strategically navigates complex financial landscapes, ensuring the company's financial health and sustainability. Known for implementing sound financial strategies, Linda plays a pivotal role in driving financial decision-making and contributing to the overall success of the organization. Chief Operating Officer Keith Thompson keith@fullrealtyservices.com (951) 760-9383 As the Chief Operating Officer of Century 21 Masters, Keith brings a wealth of experience and strategic leadership to the helm. With a proven track record in real estate operations, Keith oversees the seamless execution of the company's day-to-day activities, ensuring efficiency and excellence across all facets of the business. Keith's commitment to innovation and operational excellence plays a crucial role in driving the company's success and maintaining a strong position in the dynamic real estate market Chief Experience Officer Matt Thompson Matt@fullrealtyservices.com (951) 551-0608 As the Chief Experience Officer at Century 21 Masters, I lead diverse responsibilities, primarily focusing on agent engagement and development. My role extends to overseeing office buildouts and facilitating agent participation in our lending platform, contributing to the vibrant growth and success of our real estate team. senior Management Team senior Director of Real Estate robert hertel Robert.hertel@century21masters.com (909) 210-3344 Robert Hertel has been providing coaching and training to real estate agents throughout North America for 12 years. He has years of experience working with agents whose abilities range from those just starting in the industry all the way up to agents making over $1 Million a year in commission. As the Director of Real Estate for Century 21 Masters he is responsible for overseeing and managing the real estate operations within the organization. This includes developing and implementing strategic plans to drive business growth, coordinating with real estate agents, and ensuring compliance with industry regulations. Director of Transaction Standards & Agent Development Romeo Aurelio romeo@fullrealtyservices.com (415) 602-1921 Romeo Aurelio, Director of Real Estate, brings a wealth of experience to the company, overseeing and managing all real estate operations. With years of expertise in the industry, Romeo works closely with agents to develop and implement strategies that drive business growth and ensure success. His responsibilities include guiding agents at all levels, from newcomers to seasoned professionals, and ensuring compliance with industry standards. Romeo’s leadership is instrumental in fostering a collaborative environment and ensuring the team’s continued success within a competitive market. director of integrated service solutions chris melamed chris@fullrealtyservices.com (805) 813-6200 Chris Melamed is the Director of Integrated Service Solutions (ISS), where she leads a dedicated team focused on providing seamless support across multiple areas of the business. With a mission to empower agents, loan officers, and employees, Chris ensures that everyone has the tools, services, and expertise needed to succeed. Under her leadership, the ISS department is structured to support key areas including compliance, inside sales & technology, relocation services, administration, and experience. Chris’s strategic vision and hands-on approach play a pivotal role in delivering exceptional service and creating a smooth, efficient experience for all team members. Managing partner Property Management Troy Dodgion troy@21stcenturyPM.com (844) 837-4382 As Managing Partner, Troy Dodgion oversees the Property Management division, bringing a wealth of expertise and leadership to the team. With a strong background in real estate and property management, Troy is dedicated to ensuring seamless operations and delivering exceptional service to clients. Known for his hands-on approach and strategic insight, Troy plays a key role in driving the success of the division, fostering long-term relationships, and ensuring properties are managed with the highest level of professionalism and efficiency. In addition, Troy leads training sessions to onboard agents to a tech-driven platform, helping to serve clients statewide and enhancing the overall experience for both agents and clients. Director of Lending 21st century lending Blake Corkill Blake@21stcenturylending.com (858) 722-1558 Blake Corkill, Director of Lending at 21st Century Lending, has made a significant mark in the financial sector with a decade of experience. Recognized as a top producer, his expertise and dedication to lending are unparalleled. Beyond his professional achievements, Blake is passionate about outdoor activities, particularly snowboarding and boating, reflecting his adventurous spirit. His career is a blend of professional excellence and personal passion, demonstrating a remarkable ability to balance a demanding career with a fulfilling personal life. Director of Escrow Kellie Jones Kellie@21stcenturyescrow.com (951) 239-4245 Meet Kellie Jones, Head of Escrow at 21st Century Escrow. With a knack for navigating complex transactions, Kellie holds a pivotal role as Escrow Officer, overseeing the entire escrow process with precision and expertise. Clients and partners can trust in her commitment to excellence and her unwavering dedication to facilitating successful real estate transactions both as Manager, and as Escrow Officer. Director of Brand Experience Dylan Billingsley dylan@fullrealtyservices.com (619) 363-4230 Dylan is the Director of Brand Experience at Full Realty Services, where she leads brand strategy, digital experience, and innovation initiatives for Century 21 Masters and 21st Century Lending. With a background spanning marketing, technology, and operations, she focuses on building modern, scalable experiences that drive growth, engagement, and connection across the organization. director of digital & Design derin tolu derin@studiotwoone.design (650) 789-6695 As the Director of Digital & Design, Derin Tolu is a strategic thinker driving creative initiatives that elevate the company’s brand and reach. With a strong background in marketing, Derin crafts compelling campaigns that resonate with audiences and amplify the company’s presence. Known for his ability to blend innovative ideas with data-driven insights, Derin plays a key role in shaping the company’s marketing strategies and fostering meaningful connections with both customers and partners. director of commercial JIM KELSEY Jim@FullRealtyServices.com (805) 709-4828 Jim Kelsey is the Director of Commercial, where he leads the company’s commercial real estate division with a focus on driving business growth and strategic opportunities. With years of experience in the commercial real estate sector, Jim brings a wealth of knowledge to his role, helping clients navigate complex transactions and achieve their investment goals. Known for his strategic insight and strong industry relationships, Jim plays a key role in expanding the commercial portfolio and ensuring the success of the division. His leadership is instrumental in positioning the company as a trusted resource in the commercial real estate market. director of business advisory Matt sadati Mattsadati@gmail.com (925) 699-7224 Matt Sadati is the Director of Business Advisory, where he provides expert guidance and strategic insights to help clients and agents navigate complex business decisions. With years of experience in real estate and business strategy, Matt works closely with teams to develop tailored solutions that drive growth and success. Known for his analytical mindset and ability to identify key opportunities, Matt plays a crucial role in ensuring clients receive the support and resources they need to achieve their business goals. His leadership is essential in fostering long-term success and expansion for both the company and its clients. Management Team Hunter Cawood Head of Inside Sales Hunter@fullrealtyservices.com (951) 319-2273 As the Head of Inside Sales, Hunter Cawood spearheads strategic initiatives and oversees a dynamic team focused on driving sales growth. With a proven track record in real estate, Hunter leverages Follow Up Boss, a broker-paid CRM, to streamline communication and enhance customer relationships. Additionally, Hunter harnesses the power of Ylopo, a lead-generating platform, to optimize lead conversion and ensure a robust sales pipeline. Book a meeting with Hunter Click Here Jesse Becerra Head of Administration Jesse@century21masters.com (323) 864-8250 In the role of Head of Administration, Jesse serves as the linchpin in efficiently managing office operations and ensuring the seamless flow of accurate data from internal systems. With a keen eye for detail and organizational finesse, Jesse oversees the administrative functions, creating an environment conducive to optimal productivity. Jesse's commitment to precision and streamlined processes significantly contributes to the overall effectiveness and success of the company's daily operations. bri gonzalez Head of Marketing Brianna@studiotwoone.design (949) 617-0169 Submit a Request As the Head of Marketing, Brianna is a visionary leader driving impactful strategies to elevate the company's brand presence. With a wealth of expertise in digital and traditional marketing, Brianna orchestrates innovative campaigns that captivate target audiences. Known for leveraging data-driven insights, Brianna plays a pivotal role in shaping the company's narrative and fostering meaningful connections with customers. grant myatt Head of Recruiting grant@fullrealtyservices.com 951-491-9815 Grant Myatt is the Head of Recruiting, where he leads the charge in attracting top talent to the organization. With extensive experience in recruitment and talent acquisition, Grant is dedicated to identifying and onboarding the best agents and professionals to join the team. Known for his strategic approach and deep understanding of the real estate industry, Grant works closely with leadership to ensure the company continues to grow with driven, high-performing individuals. His commitment to fostering a positive and inclusive work culture helps build a team that thrives in a competitive market. Kiana Guzman Head of Training & Regional Engagement Kiana@fullrealtyservices.com (573) 616-8185 Kiana Guzman plays a pivotal role in overseeing operations and strategic growth across key markets. With a strong background in real estate management, Kiana brings a wealth of knowledge in market analysis, client relations, and team leadership. Her passion for delivering exceptional service and creating lasting relationships drives the success of the company's regional initiatives. Kiana is dedicated to providing innovative solutions that meet the evolving needs of clients while ensuring sustainable growth and excellence in every aspect of the business. kasey d'anna 21st Century Lending, Operations Manager kaseyd@21stcenturylending.com (951) 239-4235 Kasey D'Anna is the Operations Manager, where she plays a crucial role in ensuring the smooth and efficient day-to-day operations of the company. With a strong background in operational management, Kasey is dedicated to streamlining processes, enhancing productivity, and supporting teams across the organization. Known for her attention to detail and problem-solving skills, Kasey works closely with various departments to ensure seamless coordination and the highest level of service. Her leadership and organizational expertise are vital to maintaining a well-run operation that supports the company’s overall success. Jan Belmont French Head of Compliance belmontfrenchTC@outlook.com (732) 672-2755 Jan Belmont French is the Compliance Officer at Century 21 Masters, ensures smooth, compliant, and efficient transactions through the Compliance Division. The division works closely with agents and transaction coordinators, reviewing every file to ensure documents are accurate and signed before closing. Using SkySlope Legacy and Brokerage Edition, the team tracks compliance, facilitates secure e-signatures, and provides real-time notifications, ensuring all necessary steps are completed. With comprehensive training and a rigorous approval process, the Compliance Division helps safeguard the brokerage, improve productivity, and enhance client satisfaction. Bethany Barry Cross Regional Director, Bay Area Bethany@century21masters.com (415) 517-0800 Bethany Barry Cross is the Regional Director of the Bay Area. Bethany’s diverse educational and professional background is anchored in business, real estate, insurance, and sales. She is known for her ability to embrace big goals, and identify ways to turn tasks into routines and systems that achieve results. Bethany loves her work, treasures time with her family, volunteers in her community, and pursues hobbies and continuing education. She radiates with a gregarious high energy and genuine commitment to helping others succeed. Bethany pursues every passion with purpose and enthusiasm. Steven Luu Regional Advisor, Bay Area steven@century21masters.com (415)689-0397 As a Regional Advisor, Steven Luu plays a vital role in supporting operational excellence, agent development, and strategic growth across multiple markets. With a strong foundation in real estate and a commitment to collaboration, Steven works closely with agents, brokers, and leadership teams to implement best practices, drive performance, and foster a culture of success. Known for a hands-on, solutions-oriented approach, Steven is dedicated to streamlining processes, enhancing client service, and ensuring sustained growth in a dynamic and competitive industry. Christine Cristobal Regional Director, Monterey Bay c_cristobal@yahoo.com (831) 238-1359 With more than 25 years of experience in California real estate, Christine Cristobal brings seasoned expertise and strong leadership to her role as Regional Director. Throughout her career, she has built a reputation as an award-winning professional dedicated not only to helping clients achieve their homeownership goals but also to guiding real estate professionals toward lasting success. Christine focuses on driving growth, strengthening operations, and creating an environment where agents have the tools, resources, and mentorship needed to thrive. Her collaborative approach and deep knowledge of California’s diverse markets—from fast-paced urban centers to family-oriented suburban communities—allow her to provide both strategic direction and practical support across the brokerage. pamela hogue Regional Director, Central Coast Pamela@century21masters.com (805) 878-0493 Pamela Hogue is the Regional Director for the Central Coast, where she provides strategic guidance and support to teams across the region. With years of experience in real estate and a deep understanding of the local market, Pamela plays a vital role in driving business growth, optimizing performance, and ensuring that agents and office teams have the tools they need to succeed. Known for her collaborative leadership and market expertise, Pamela fosters a positive, high-performing environment, contributing to the continued success and expansion of the company in the Central Coast region. Brady Hobby Regional Advisor, Central Coast Brady@century21masters.com (925) 785-7078 With more than 25 years of residential real estate experience, Brady Hobby brings a deep understanding of the industry, strong leadership, and a client-first approach to his role as Regional Advisor for the Central Coast. As co-founder of Hobby Associates, Brady has built a reputation for professionalism, skilled negotiation, and delivering exceptional service throughout every stage of the real estate process. Known for his commitment to relationships, attention to detail, and long-standing success in residential sales, Brady is passionate about supporting agents, fostering growth, and helping others succeed both personally and professionally. armani amezcua Regional Director, Ventura & North LA armani@century21masters.com (805) 216-2002 Armani Amezcua is the Regional Director, overseeing the Ventura County and North LA regions. With a strong background in real estate and leadership, Armani is dedicated to driving business growth and operational success across these key areas. Known for his strategic approach and hands-on leadership, he works closely with agents and office teams to implement growth initiatives, streamline operations, and foster a collaborative work environment. Armani’s leadership is essential in ensuring the continued success and expansion of the company throughout Ventura County and North LA. Alex Hollander Regional Director, Greater LA Alex@fullrealtyservices.com (661) 491-5258 Alex Hollander, Regional Director of Greater Los Angeles, is a proud Santa Clarita resident and a recognized leader, having been named an SCV 40 Under Forty award winner. He is actively involved in his community, serving on the boards of Open Arms Pregnancy Center and Pinetree Community School. Known for his integrity, work ethic, and dedication to client success, Alex is a trusted figure in both his industry and community. fred Tazartes Regional Advisor, Greater LA ftazartes@gmail.com (661) 755-5834 Fred Tazartes is the Regional Advisor, where he provides expert guidance and support across the company's operations. With extensive experience in real estate and a deep understanding of market trends, Fred plays a crucial role in advising teams to maximize performance and achieve business objectives. Known for his strategic insights and approachable leadership, Fred works closely with agents and office leaders in his region to implement best practices, foster growth, and ensure a positive, productive environment. His dedication and expertise are key drivers of success in his region. Jackie landry Regional Director, Greater LA & Inland Empire c21askjackie@gmail.com (951) 312-0827 Jackie Landry is the Regional Director for the Greater LA 2 region and a seasoned real estate coach with many years of experience. She brings a wealth of expertise in guiding agents to success, with a strong focus on business growth and performance optimization. Jackie works closely with agents and office teams to implement effective strategies, foster a collaborative environment, and ensure seamless operations. Known for her hands-on leadership and coaching skills, Jackie’s experience and dedication are essential to driving the continued success and expansion of the company in the Greater LA 2 region. Alex VillaSenor Regional Advisor, Greater LA & Inland Empire alexvsells4u@gmail.com (909) 238-8948 Alex brings over 22 years of full-time real estate experience, including 14 years of coaching with the Mike Ferry Organization. Throughout his career, he has built a reputation as a well-rounded listing agent, grounded in the fundamentals of prospecting, refining sales skills, and closing countless successful transactions. Over the past 11 years, Alex has expanded his expertise to include coaching and leading sales skills classes, supporting agents in their professional growth and success. eddie cisneros Regional Director, San Diego & Inland Empire Eddie@fullrealtyservices.com (951) 490-3192 Eddie is a pragmatic leader with over 20 years of management experience. He has a proven track record of success across multiple industries and various positions held. Known for his relentless work ethic and adaptability, Eddie leverages his excellent communication, collaborative mindset, and vast experience to tackle tasks of any size. Committed to continuous learning and professional development, Eddie leads the recruiting team in the pursuit of attracting top-tier agents. He is responsible for the complete recruiting process as well as implementing the platforms and processes his team utilizes on a day to day basis. terry ryan Regional Advisor, San Diego & Inland Empire terry@fullrealtyservices.com (951) 551-4714 Terry Ryan is the Regional Advisor and Real Estate Coach for the San Diego and Inland Empire region, where he plays a key role in guiding and supporting agents to achieve success. With extensive experience in real estate and a passion for coaching, Terry helps agents develop their skills, implement effective strategies, and maximize their performance. Known for his hands-on approach and deep market knowledge, Terry fosters a collaborative and growth-oriented environment, contributing to the continued success and expansion of the company across the San Diego and Inland Empire regions. ted caligiuri Regional Director of Commercial, Southern California tedcaligiuri@gmail.com (760) 533-5343 Ted Caligiuri is the Regional Director of Commercial, where he leads the commercial real estate division with a focus on driving growth and maximizing opportunities in key markets. With years of experience in commercial real estate, Ted brings deep industry knowledge and a strategic approach to his role, helping clients navigate complex transactions and achieve their investment objectives. Known for his strong relationships and results-driven mindset, Ted plays a pivotal role in expanding the company’s commercial portfolio and ensuring the division’s continued success across regional markets. rami bahu Regional Director of Commercial, Northern California rami.bahu@century21masters.com (650) 483-0305 Rami Bahu is the Regional Director of Commercial, where he oversees the company’s commercial real estate operations with a focus on growth and strategic market development. With extensive experience in commercial real estate, Rami brings a wealth of knowledge and expertise to his role, helping clients navigate complex transactions and achieve their investment goals. Known for his strong leadership and strategic vision, Rami plays a key role in expanding the commercial division and ensuring its continued success across regional markets. His dedication and market insight are essential in driving the company’s commercial real estate growth. pati rios Mentor Development Manager Pati@century21masters.com 626-786-5750 Pati Rios leads the mentorship program as the Mentor Development Manager . She's passionate about helping agents unlock their full potential and achieve lasting success. Known for her motivational and results-driven approach, Pati works closely with agents to refine their skills and reach their professional goals. Her expertise and commitment to agent growth make her a trusted mentor, empowering agents to thrive in a competitive market. neil schwartz Real Estate Coach Neil@Century21Masters.com 951-212-1911 Neil Shwartz is a seasoned Real Estate Coach, dedicated to helping agents elevate their skills and achieve their professional goals. With years of experience in the industry, Neil provides tailored coaching that empowers agents to maximize their potential, refine their strategies, and reach new levels of success. Known for his practical approach and deep industry knowledge, Neil works closely with agents at all stages of their careers, offering valuable insights and actionable advice. His passion for coaching and commitment to agent growth make him a trusted mentor in the real estate community. Sherral Domako Relocation Director Sherral@Century21Masters.com 805-540-8951 Sherral Domako serves as Relocation Director and Corporate Relocation and Referral Account Manager, overseeing a team spanning 52 full-service real estate offices at California’s top-ranked Century 21 brokerage. She leads relocation and referral services, guiding individuals, businesses, and professionals in seamlessly buying or selling residential and commercial properties locally, nationally, and globally.

Zillow Showcase Your listings, elevated to their highest potential. Request an Invite to the Masters Workspace Learn More Log In to Zillow Showcase How to Get Started with Showcase If you are new to Showcase: Fill out this form to request an invite to the Century 21 Masters workspace. Our team will send you an email with instructions on how to properly connect your account. Request an Invite to the Masters Workspace If you are Already connected to the Masters Workspace: You are all set! Log in to your Zillow Showcase account to begin uploading your listings to Showcase. Check out the resources below for more details. Log In to Zillow Showcase How to Accept Your Invite Discover the showcase Advantage Century 21 Masters has partnered with Zillow Showcase to give our agents access at an exclusive discounted rate of $200 per listing. Showcase listings are built to make your properties shine with premium placement, standout visuals, and verified branding—helping you attract more qualified buyers and win more business. Start Showcasing Your Listings Get started with Showcase Exclusive Discount Enjoy preferred pricing of $200 per listing available only to Century 21 Masters agents, making it easy and affordable to elevate your online presence. Amplified Exposure Showcase listings capture an average of 75% more views, saves, and shares, helping your properties stand out from the competition. Higher Returns Showcase properties sell for 2% more than equivalent non-Showcase listings, providing added value to your clients and boosting your results. Win More Business Agents using Showcase are winning more 30% listing appointments and earning more business thanks to their premium online presentation. Prominent Branding Your name, photo, and contact details are featured front and center, positioning you as the trusted local expert buyers want to work with. Premium Presentation Enhanced visuals, immersive photo layouts, and verified branding make your listings look their best and build credibility with buyers. Past Trainings Multiple Dates Zillow Showcase Essentials: Learn, Launch, Lead Tue, Nov 04 Virtual Office More info Watch Recording Multiple Dates Zillow Showcase Essentials: Learn, Launch, Lead Thu, Nov 06 Virtual Office More info Watch Recording Ask the Experts: Zillow Showcase Live Q&A Fri, Nov 07 Virtual Office More info Watch Recording HelpFul Resources & Guides Showcase Getting Started Guide Showcase Agent FAQ's Independent Photographer Guide Independent Photographer FAQ's downloads Pre listing presentation add on Shine on Zillow Today Get started with Showcase Need a hand? Connect with the Zillow team Agent Support support@showingtimeplus.com 888-367-4009 Mon - Fri from 8 am - 10 pm EST Sat & Sun from 9 am - 6 pm EST Photographer Support photographersupport@zillowgroup.com 888-906-1952 how to access zillow workspace your listings deserve the spotlight 1: Go to app.zillow-workspace.com 2: Click "New to Zillow Workspace? Sign Up" 3: Enter email address on file with c21 masters 4: Create a password 5: Add phone number and get sent a text code 6: Once you get a verification email sent with a code 7: Enter the code 8: You should see the screen asking to accept the workspace Get started with Showcase

< Back Neil Schwartz President & Recruiting neil@century21masters.com (951) 212-1911

< Back Steven Luu Regional Advisor As a Bay Area Regional Advisor, Steven Luu is passionate about helping agents feel supported and confident in building their business. With a strong background in real estate and a commitment to mentorship, Steven is known for his approachable style, practical advice, and emphasis on positivity and mindset. He takes pride in being a reliable resource for agents — whether it’s answering questions, offering guidance, or simply being someone to brainstorm with. steven@century21masters.com 415-689-0397

As the Chief Experience Officer at Century 21 Masters, I lead diverse responsibilities, primarily focusing on agent engagement and development. My role extends to overseeing office buildouts and facilitating agent participation in our lending platform, contributing to the vibrant growth and success of our real estate team. < Back Matt Thompson Chief Experience Officer Matt@fullrealtyservices.com (951) 551-0608

< Back Ted Caligiuri Regional Director of Commercial tedcaligiuri@gmail.com (760) 533-5343

< Back Troy Dodgin Director of Property Management troy@21stcenturyPM.com (844) 837-4382

< Back Jesse Becerra Head of Administration jesse@century21masters.com (323) 864-8250

< Back Keith Thompson Chief Operating Officer keith@fullrealtyservices.com (951) 760-9383

POLICY & PROCEDURES 2024 Download Elevating Loan Officers to achieve their highest potential through unwavering support, strategic development, and a lending platform built for growth, excellence, and impact. Training calendar June 2026 Today Sun Mon Tue Wed Thu Fri Sat 31 1 8:00 AM Arive: Setup & Foundation +1 more 2 11:15 AM Broker Spotlight 3 11:00 AM Intro to Lending & Pricing 4 5 10:00 AM C21 Masters Orientation 6 7 8 8:00 AM Arive: Loan Application & Core Functionality +1 more 9 10 11:00 AM Lender-Paid Pricing 11 10:00 AM Monthly Connect 12 10:00 AM C21 Masters Orientation 13 14 15 8:00 AM Arive: Advanced Functionality +1 more 16 11:15 AM Broker Spotlight 17 11:00 AM Borrower-Paid Pricing 18 19 10:00 AM C21 Masters Orientation 20 21 22 8:00 AM Arive: Submitting a Complete Loan +1 more 23 24 10:00 AM Mastering Transactions: C21 Commercial Tools & Training +1 more 25 26 10:00 AM C21 Masters Orientation 27 28 29 3:30 PM Legal Eagle with Cindy 30 1 2 3 4 5 6 7 8 9 10:00 AM Monthly Connect 10 11 From Application to Submission Everything You need to hit the ground running Lender List Our comprehensive lender list to have all your key contacts, loan programs, and guidelines at your fingertips. view Correspondent Cheat Sheet A quick-reference guide summarizing key guidelines, requirements, and processes for selling loans to a correspondent investor. view Submission Cheat Sheet A concise reference that outlines all the required documents, forms, and steps a lender needs to process a loan application efficiently. view Processing A-z A step-by-step guide that walks a loan from initial application through underwriting to closing, covering every task and tech along the way. view Connect with lending leadership Blake Corkill Director of Lending (858) 722-1558 Blake@21stcenturylending.com Blake supports loan officers through hands-on leadership, ongoing sales training, and personalized one-on-one coaching. meet with me Alex Bardales Assistant Director of Lending (714) 234-4490 Alex@21stcenturylending.com Alex supports loan officers with pricing strategy, loan structuring, and getting in front of agents to drive business. meet with me Kasey D'Anna Operations Manager (951)-239-4235 Kaseyd@21stcenturylending.com Kasey supports loan officers with day-to-day operations, file flow, and ongoing administrative support to keep loans moving smoothly. meet with me Essential Tools & Systems Resources That Power Your Production, Designed for How You Actually Work Follow Up Boss Your command center for leads, follow-ups, and client communication. Automate smart follow-up and stay in control of your pipeline. Arive Simplify the lending process with a seamless digital application, easy document uploads, and clear loan status tracking for agents and clients. Advantage Credit A trusted credit platform that helps identify opportunities, monitor changes, and support smarter lending decisions. marketing Custom-branded done-for- you marketing at the click of a button. With a 24-48 hour turn-around time, to get you back to doing what you do best. MORTGAGE CALCULATORS BASIC MORTGAGE CALCULATOR CLICK HERE INTEREST ONLY CALCULATOR CLICK HERE BLENDED RATE CALCULATOR CLICK HERE HOW MUCH CAN I AFFORD? CLICK HERE Marketing at Your Fingertips Pre-designed flyers and social posts you can download, customize, and use today. Flyers Social Media Posts Seasonal Campaigns Place a marketing request Mortgage education made easy INTERESTED IN BECOMING AN MLO? Start your mortgage education now with the CE Shop. Become an MLO 1 START THE LICENSING PROCESS To start your career as a mortgage loan officer, you’ll need to start by completing at least 20 hours of Nationwide Mortgage Licensing System (NMLS)- approved pre-license education. Mortgage Educators and Compliance or other approved training administrators can help you fulfill this requirement online, no matter which state you plan to work in. Click Here to sign up for the online education courses. During this course, you will be prompted to create your NMLS account. 3 SUBMIT YOUR LICENSE APPLICATION After completing your pre-licensure education and passing your SAFE MLO Test, you’ll need to submit your application (Form MU4) and processing fees to the NMLS. You’ll also need to clear a credit check and a criminal background check to qualify. Be sure to coordinate with your employer if you’re already working with one — they may assist you with completing your MU4 form. 5 CONNECT WITH OUR BROKERAGE After you have completed the previous four-steps, Blake Corkill and Eddie Cisneros will work with you to introduce you to 21st Century Lending and onboard you to the brokerage. 2 STEP 2: TAKE THE TEST The Secure and Fair Enforcement (SAFE) for Mortgage Licensing Act of 2008 requires mortgage loan officers to pass the national SAFE MLO Test, which includes both federal and state specific content, to satisfy testing requirements for each state. Once you’ve registered and paid for your test enrollment with the NMLS, you can schedule your test with Prometric. Exam results are available on the NMLS database after 72 hours. 4 SET YOUR STATUS The last step is to log into your NMLS account and request “Approved-Inactive” status for licensing. This status shows that you’re not currently employed as a mortgage loan originator and meet all the other requirements. Once you’re hired, your company can submit a sponsorship request with the NMLS and this “Inactive” status will be removed. 6 CONNECT WITH PARTNERS As an independent mortgage professional, you have access to a multitude of resources exclusive for the wholesale mortgage industry. Our brokerage works with designated wholesale lenders, so be sure to connect with them to hit the ground running with the cutting-edge tools, technology and training they offer to ensure your success. And join industry trade organizations like AIME (Association of Independent Mortgage Experts) to connect with the community of mortgage professionals across the country.