San Diego Office < Back Dylan Billingsley Head of Experience Dylan@fullrealtyservices.com (619) 363-4230

Central coast Support Meet the Team The Central Coast leadership team. Regional Director Pamela Hogue (805) 878-0493 Pamela@century21masters.com Regional Advisor Brady Hobby 925-785-7078 Brady@century21masters.com Sr. Director of Real Estate Robert Hertel (909) 210-3344 Robert.Hertel@century21masters.com Director of Transaction Standards & Agent Development Romeo Aurelio (415) 602-1921 Romeo@Fullrealtyservices.com Head of Training & Regional Engagement Kiana Guzman (573) 616-8185 Kiana@fullrealtyservices.com

21st Century escrow Welcome At 21st Century Escrow, we are committed to redefining your escrow experience. Our focus remains on delivering unparalleled service, expertise, and reliability to our clients. With decades of collective experience and a passion for excellence, our team is dedicated to guiding you through every step of your escrow journey. Let's Open Escrow The advantages The advantages of partnering with 21st Century Escrow. 1 Our Exceptional Team 2 Decades of Experience 3 Convenient Locations 4 Proactive Processing 5 Exceptional Service 6 Bilingual Support Our exceptional team Our strength lies in our people. At 21st Century Escrow, we boast multiple Escrow units staffed with seasoned Escrow Officers and Assistants. Each member of our team brings a unique set of skills and expertise, ensuring that you find the perfect match for your needs. Get to know our officers, view their headshots, and find their contact information conveniently on our website. Decades of experience Rest assured, your escrow is in capable hands. Our Escrow Officers collectively hold at least 10 years of experience in the field, with many exceeding 20 years. This depth of knowledge allows us to navigate even the most complex transactions with confidence and precision. Convenient Locations With branch locations spanning across Los Angeles, San Bernardino, and Riverside. we are always close by. Whether you prefer face-to-face interactions or seamless virtual communication, our accessible locations ensure that we are readily available to serve you. Proactive Processing and Exceptional Service At 21st Century Escrow, we don't just meet expectations; we exceed them. Our proactive approach to processing coupled with our unwavering commitment to exceptional customer service ensures that your escrow experience is smooth, efficient, and stress-free. Bilingual support Communication is key. That's why we offer bilingual (Spanish) support, ensuring that language barriers never stand in the way of a seamless escrow process. Types Of Escrow No matter the nature of your transaction, we've got you covered. From residential sales and purchases to commercial ventures, vacant land, and beyond, our expertise spans a diverse range of escrow types. Whether you're embarking on a traditional home purchase or navigating the intricacies of a 1031 Exchange, trust 21st Century Escrow to facilitate a seamless transaction from start to finish. I'd like to Open Escrow! Our stand -out Features Functionality You Will Love Direct Consumer Impact Experience the consistency, control, and communication that set us apart from the rest. With a relentless focus on leveraging best-in-class technology and upholding the highest standards of professionalism and integrity, we empower you to take charge of your escrow experience like never before. Compliance And Security Your peace of mind is our top priority. Rest assured that all of our employees meet the strict licensing requirements of the Department of Financial Protection and Innovation (DFPI), including thorough background checks and fingerprinting conducted through the Department of Justice (DOJ). With 21st Century Escrow, your transaction is not just secure—it's safeguarded by a team committed to upholding the highest standards of ethics and accountability.

welcome c21 bay realty Welcome week Fast-track your transition with a week of live training exclusively for C21 Bay Realty agents Keeping it Clean: Compliance & Transaction Management Jul 14, 2025, 11:00 AM – 12:30 PM PDT Experience Zoom Learn how to stay organized, on track, and out of trouble with Skyslope and transaction management best practices. Learn more Business Growth & Coaching: The Masters Way Jul 11, 2025, 11:00 AM – 12:00 PM PDT Experience Zoom Explore how coaching and complimentary business tools can take your real estate hustle to the next level. Learn more Monthly Connect: Live at Hemet, Hollywood Beach, and Castro Valley Jul 10, 2025, 10:00 AM – 11:30 AM PDT Virtual Office Zoom Stay connected! Join us live in or on Zoom for Monthly Connect—get the latest news, updates, and sales metrics. Learn more Inside the Engine: ISA & Tech Tools 101 Jul 09, 2025, 11:00 AM – 12:00 PM PDT Experience Zoom Discover how our ISA model and powerful platforms like FUB and Ylopo help you stay ahead of the game. Learn more Orientation: Your Launchpad Starts Here Jul 08, 2025, 11:00 AM – 1:00 PM PDT Experience Zoom Let’s kick things off the right way—with everything you need to launch your real estate journey at Full Realty Services (FRS) Learn more masters 101 self-paced E-learning In this short e-learning course, you'll get an inside look at how our company operates and meet the leaders behind each of our key divisions. You'll hear directly from department heads as they explain what their teams do, how they support our agents and staff, and how you can tap into their expertise to grow and succeed at Century 21 Masters. Whether it's marketing, training, operations, compliance, or agent support, each division plays a crucial role in helping you thrive in your role and deliver outstanding service to our clients. This session is designed to help you feel confident, connected, and equipped with the right resources from day one. Welcome aboard—we’re excited to have you on the team! Enroll

Inland Empire & San Diego Eddie Cisneros Regional Director (951) 490-3192 eddie@century21masters.com Terry Ryan Regional Advisor & Real Estate Coach (951) 551-4714 terry@fullrealtyservices.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com

24/7 Support desk Everything you need to succeed, accessible Anytime You need it. Quick Answers Marketing Downloads File Library Frequently Asked Questions Quick answers to help keep your business moving forward. Google My Business Contracts SkySlope Follow-up Boss & YLOPO Coming Soon FAQ's How should I format my business name? Choose one recommended format. Option 1: Simple Name Only Format: "[First Name] [Last Name]" Examples: "Sarah Johnson" "Michael Chen" Option 2: Name with Professional Designation Format: "[First Name] [Last Name], Realtor" Examples: "Sarah Johnson, Realtor" "Michael Chen, Realtor" Option 3: Name with Brand Format: "[First Name] [Last Name][Brokerage Name]" Examples: "Sarah Johnson - Century 21 Masters" "Michael Chen - Century 21 Masters" What are the benefits of Service Area Profiles? Limitations with Shared Addresses Google only shows 2-3 profiles per address in search results 70-80% of agents invisible to potential clients Company profiles buried under agent listings Internal competition hurts everyone vs. Service Area Profiles Every agent gets visibility in search results No competition with teammates for the same searches Company profiles can regain their proper ranking Better market coverage across all locations From a business perspective Moving to service area profiles eliminates internal competition and restores visibility for both agents and company profiles. What is the NAP Rule and why is it important? The NAP Rule: Your Name, Address, and Phone Number must be 100% identical across the entire web. Inconsistencies create 'data friction' and suppress Map Pack rankings. How quickly do I need to respond to reviews? Try to respond to positive reviews within 24 hours, and negative reviews within 12 hours. Responding is a hidden ranking factor. What are the current review manipulation polocies? The 2026 Algorithmic Crackdown Google has updated the "Prohibited & Restricted Content" guidelines, shifting to strict pattern-based algorithmic enforcement. The Triggers & Strict Prohibitions • Sudden Volume Spikes: Accounts are flagged for "unusual volumes or patterns indicative of efforts to manipulate ratings." • No Incentivized Reviews: Offering gifts, discounts, or payments for reviews is strictly prohibited. • No Review Gating: Selectively requesting only positive reviews will trigger account suspension. • No Onsite Pressure: Do not pressure customers to leave reviews while physically at your location. Looking for marketing Downloads? Browse our Resources Seasonal Campaigns Brand Logos Listing Presentation Add-Ons Agent File Library Common forms and sales templates designed to streamline your workflow. Access the Library

welcome Desert Rock & Rose Realty greater la & inland empire region Join The Telegram Group Chat Welcome to C21 Masters! Watch the recorded session of your onboarding below C21 Desert Rock & Rose Onboarding Sep 23, 2025, 10:00 AM – 12:00 PM PDT Experience Zoom Missed it live? Watch the onboarding session recording below. Watch The Recording Welcome week Fast-track your transition with a week of live training exclusively for Desert Rock & Rose Realty agents From Contract to Closing: Your Compliance Roadmap Oct 07, 2025, 10:00 AM – 11:00 AM PDT Experience Zoom More info View Training Coaching Programs and Complimentary Business Services Oct 06, 2025, 10:00 AM – 11:00 AM PDT Experience Zoom More info View Training Power Your Pipeline: Inside Sales Assistance & Tech Tools Oct 02, 2025, 10:00 AM – 11:00 AM PDT Experience Zoom More info View Training Marketing & Digital Support Made Easy Oct 01, 2025, 10:00 AM – 11:00 AM PDT Virtual Office Zoom More info View Training top Agent ToolKit The proven systems top agents rely on - now at your fingertips. click for instant access Follow Up Boss Your command center for leads, follow-ups, and client communication. Automate smart follow-up and stay in control of your pipeline. Masters Direct One-on-one coaching on demand. Direct to your business, your goals, your next move. Meet with the Masters and elevate your business today. scripts library Proven talk tracks for calls, open houses, listing presentations, and objection handling - straight from the industry's best. marketing Custom-branded done-for- you marketing at the click of a button. With a 24-48 hour turn-around time, to get you back to doing what you do best. Your shortcut to more confidence, consistency, and closings. Join The FRS Telegram Group Chat Commission Instructions How To Transfer Your License Contact Concierge Join Our Monthly Connect Connecting Ideas. Powering Success. Monthly Connect Thu, Oct 09 Virtual Office Zoom Missed It Live? Watch the Recording below! Learn more masters 101 who's who and how we help you! In this short e-learning course, you'll get an inside look at how our company operates and meet the leaders behind each of our key divisions. You'll hear directly from department heads as they explain what their teams do, how they support our agents and staff, and how you can tap into their expertise to grow and succeed at Century 21 Masters. Whether it's marketing, training, operations, compliance, or agent support, each division plays a crucial role in helping you thrive in your role and deliver outstanding service to our clients. This session is designed to help you feel confident, connected, and equipped with the right resources from day one. Welcome aboard—we’re excited to have you on the team! Enroll

Greater Los Angeles two Jackie Barndollar Regional Director (951) 312-0827 c21askjackie@gmail.com Alex Villasenor Regional Advisor (909) 238-8948 alex.villasenor@century21masters.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com

< Back Brianna Gonzalez Head of Marketing brianna@studiotwoone.design (619) 949-2877

Greater Los Angeles One Alex Hollander Regional Director 661-491-5258 alex@fullrealtyservices.com Fred Tazartes Regional Advisor (661) 755-5834 ftazartes@gmail.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com

< Back Romeo Aurelio Director of Transaction Standards & Agent Development As Co-Broker and Director of Real Estate, Romeo Aurelio provides steady leadership and strategic guidance to agents across the Bay Area. With years of experience in both real estate sales and brokerage management, Romeo brings a wealth of knowledge and perspective to the team. He is committed to fostering a supportive environment where agents can grow their business with confidence. Known for his collaborative approach and focus on professional development, Romeo is a trusted partner and resource for agents striving for long-term success. Romeo@Fullrealtyservices.com (415) 602-1921

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