< Back Pamela Hogue Regional Director Pamela Hogue is the Regional Director for the Central Coast, where she provides strategic guidance and support to teams across the region. With years of experience in real estate and a deep understanding of the local market, Pamela plays a vital role in driving business growth, optimizing performance, and ensuring that agents and office teams have the tools they need to succeed. Known for her collaborative leadership and market expertise, Pamela fosters a positive, high-performing environment, contributing to the continued success and expansion of the company in the Central Coast region. Pamela@century21masters.com (805) 878-0493

< Back Alex Villasenor Regional Advisor Alex brings over 22 years of full-time real estate experience, including 14 years of coaching with the Mike Ferry Organization. Throughout his career, he has built a reputation as a well-rounded listing agent, grounded in the fundamentals of prospecting, refining sales skills, and closing countless successful transactions. Over the past 11 years, Alex has expanded his expertise to include coaching and leading sales skills classes, supporting agents in their professional growth and success. alex.villasenor@century21masters.com (909) 238-8948

Greater Los Angeles One Alex Hollander Regional Director 661-491-5258 alex@fullrealtyservices.com Fred Tazartes Regional Advisor (661) 755-5834 ftazartes@gmail.com Robert Hertel Sr. Director of Real Estate (909) 210-3344 Robert.Hertel@century21masters.com Romeo Aurelio Director of Transaction Standards & Agent Development (415) 602-1921 Romeo@Fullrealtyservices.com Kiana Guzman Head of Training & Regional Engagement (573) 616-8185 Kiana@fullrealtyservices.com

< Back Grant Myatt Head of Recruiting Grant@fullrealtyservices.com (951) 491-9815

24/7 Support desk Everything you need to succeed, accessible Anytime You need it. Quick Answers Marketing Downloads File Library Frequently Asked Questions Quick answers to help keep your business moving forward. Contracts SkySlope Follow-up Boss & YLOPO Google My Business What documents and disclosures are required for my file? Each transaction may require different disclosures depending on the type of property, location of property and/or circumstances of sale. Luckily, our compliance team has put together a comprehensive checklist for each type of transaction, whether representing a buyer or seller, tenant or landlord. Please refer to Skyslope for the appropriate checklist for your specific transaction. Contingencies were supposed to be removed yesterday. Can my seller cancel? Short Answer: No. Failure to remove contingencies by the agreed-upon date does not automatically give the seller the right to cancel. The seller must first issue a Notice to Buyer to Perform. If the buyer fails to remove contingencies or cancel within the notice period, the seller may then cancel the contract. The buyer did not remove contingencies. Can my seller take the deposit? Short Answer: No. The seller may not automatically take the deposit simply because contingencies were not removed. The seller must first issue a Notice to Buyer to Perform. Only if the buyer then fails to perform, is in breach of contract, and liquidated damages apply, may the seller potentially pursue the deposit. Key being that the seller may “persue the deposit and/or damages”. These are not automatically awarded and requires mutual agreement for release and/or some type of legal award. My buyer decided to back out of the contract based on a contingency they had in the contract. Can they get their deposit back? Short Answer: Probably. Must like a seller persuing a buyer’s deposit, it still requires mutual instructions to release the funds. Meaning the buyer doesn’t automatically get their deposit back. It will require the seller to sign off on cancellation and release of funds or further contratrual/procedural steps, or possibly even legal award, much like above. My buyer has not deposited their earnest money deposit (EMD). Can they cancel? Short Answer: Yes. If the buyer has not deposited the EMD, the buyer may cancel the contract. The seller’s remedy is to issue a Notice to Buyer to Perform; however, without a deposit in escrow, there are no liquidated damages to claim. Seller may have persue legal remedies and claim damages to the buyer, so this should not be something that is advertised as a strategy to buyers. Can I take a listing if only the husband and/or wife (basically only one person who is on title) is available to sign? Short Answer: Yes — with limitations. • If only one party is available but holds a valid power of attorney, there are no issues. • If only one party is available, but no power of attorney exists, technically listing can proceed, however, it takes one signature to list, but all parties on title must sign to sell. So, it is imperative that you get some type of consent or acknowledgement from all parties that they intend to sign the closing documents. • If an offer is received, no further action may be taken until all parties on title have signed the listing agreement and all required sale-related documents. Best Practice: Always have all parties on title present and signing at the time of listing whenever possible. Do all buyers have to sign the purchase contract? Short Answer: Yes – but there are exceptions. If there will be a loan involved, then all parties that will be on the loan will need to be listed and sign the purchase contract. Also, all parties will need to be named and have acknowledged contract prior to close of escrow. There is a function of including an “assignee” to the contract, which can add parties to a contract to may not be present at the time of initial signing. When do we start counting contingency days? Day 1 begins the day after Final Acceptance, meaning the last date all parties have signed and acceptance has been communicated. Under the C.A.R. Residential Purchase Agreement (RPA), days are calendar days unless otherwise specified. Example: If final acceptance occurs on a Monday, Tuesday is Day 1. Can contingencies be expected to be removed on weekends or holidays? No. Should a party to a transaction have a performance day (remove contingency, close escrow, etc.) that falls on a Saturday, Sunday or Holiday, they shall be allowed to perform they next day that is not Saturday, Sunday or a holiday by 11:59pm that day. My BRBC says 2%, but the seller is offering 3%. Can I change the BRBC? Short Answer: No, not unilaterally. Any change to the Buyer Representation and Broker Compensation (BRBC) agreement requires a written amendment signed by the buyer. Accepting compensation inconsistent with the BRBC without a properly executed amendment may violate DRE fiduciary duties. We are supposed to close escrow today and it’s not going to happen, what now? There are a lot of moving parts to closing an escrow, so it’s not uncommon for it to be delayed. As long as all parties are willing to move forward, a simple extension signed by all parties and proceed with an extended close of escrow. However, if one party or another is not willing to move forward, assuming all contingencies are removed (if not, see above questions #3), then a demand to close escrow will need to be served. This will give receiving party 3 days to perform and if they do not, they serving party may cancel the transaction. My seller is having trouble filling out disclosures, can I help them? Help them, by discussing their questions and helping them formulate the best answers and responses, absolutely. Remind them that they are required to answer to the best of they knowledge. However, under no circumstances should you ever tell clients what to write, fill out forms on their behalf and/or write what they dictate to you. The contract/counter that we submitted expired, but the other party just signed. Are we obligated to proceed? Short Answer – No. Once the offer/counter has expired then neither party is obligate to proceed. However, if offer/counter has expired and both parties want to proceed, then they can do so with a simple addendum that extends the offer/counter that all parties sign Looking for marketing Downloads? Browse our Resources Seasonal Campaigns Brand Logos Listing Presentation Add-Ons Agent File Library Common forms and sales templates designed to streamline your workflow. Access the Library

< Back Eddie Cisneros Regional Director Eddie is a pragmatic leader with over 20 years of management experience. He has a proven track record of success across multiple industries and various positions held. Known for his relentless work ethic and adaptability, Eddie leverages his excellent communication, collaborative mindset, and vast experience to tackle tasks of any size. Committed to continuous learning and professional development, Eddie leads the recruiting team in the pursuit of attracting top-tier agents. He is responsible for the complete recruiting process as well as implementing the platforms and processes his team utilizes on a day to day basis. eddie@century21masters.com (951) 490-3192

< Back Jan Belmont French Head of Compliance belmontfrenchTC@outlook.com (732) 672-2755

Legal Services of America Legal Protection That Keeps Transactions Moving Forward Built for Real Estate Professionals Legal Services of America delivers proactive legal protection designed specifically for the real estate industry. Their mission is simple: help agents, buyers, and sellers avoid expensive legal battles through early support, education, and resolution services. From contract review and attorney access to mediation assistance and dispute defense, their services are focused on keeping transactions protected and professionally managed. By stepping in early, Legal Services of America helps reduce risk, resolve concerns quickly, and create peace of mind for everyone involved. LSOA operates on a simple flat fee structure: $199 per transaction through close of escrow. No close, no fee. How to enroll To enroll in the Legal Services of America (LSOA) program, please download and complete the Agent Enrollment Form. Agents only need to complete the top portion of the form and sign/date the middle section. The bottom section is not required. Once completed, please email the form to admin@legalservicesofamerica.com. Please note: Enrollment will only be open for a limited time following the May Monthly Connect, and the $300 enrollment fee is currently being waived as part of this offering. Explore Benefits Enrollment Form Submit Completed Form Peace of Mind From Contract to Close Unlimited Informal Mediation Support Direct Access to a Real Estate Attorney Unlimited Contract & Document Review Agent Protection Support Commission Collection Assistance Attorney During Formal Mediation Extensive Attorney Network Real Human Support Co-Branded Client Value Materials Simple Flat-Fee Structure Explore Benefits Helps buyers and sellers resolve post-closing disputes without expensive litigation. Clients receive transactional legal support with unlimited topics and up to 30 minutes per subject. Helps clients understand contracts while reducing pressure on agents to interpret legal language. Legal support for escalating disputes, small claims, and DRE complaints. Support when earned commissions are challenged or withheld. Legal Services of America covers attorney costs for up to five hours during formal mediation proceedings. Access to more than 200 attorneys with state-specific real estate expertise. Buyers, sellers, and agents speak directly with a live representative for assistance. Clients receive a Certificate of Benefit at closing, and agents can access co-branded marketing materials. $199 per transaction through close of escrow with a one-year enrollment commitment. No close, no fee. Learn More

< Back Fred Tazartes Regional Advisor Fred Tazartes is the Regional Advisor, where he provides expert guidance and support across the company's operations. With extensive experience in real estate and a deep understanding of market trends, Fred plays a crucial role in advising teams to maximize performance and achieve business objectives. Known for his strategic insights and approachable leadership, Fred works closely with agents and office leaders in his region to implement best practices, foster growth, and ensure a positive, productive environment. His dedication and expertise are key drivers of success in his region. ftazartes@gmail.com (661) 755-5834

< Back "Blake" Anthony Corkill Director of Lending Blake@21stcenturylending.com (858) 722-1558

< Back Matt Thompson Chief Experience Officer Matt@fullrealtyservices.com (951) 551-0608