Get ready to level up your client experience game with Robert Hertel as he unveils Point 13 of his 21 Point Sales System — Customer Service — the often-overlooked engine that keeps high-performing businesses running like a dream.

In this high-impact session, Robert will show you how to transform your customer service from reactive to revenue-generating. You'll learn how to build a client care system that not only delights your customers but also boosts retention and referrals. Here’s what he’ll dive into:

✅ Define the key roles of a powerful Customer Service & Client Care team

✅ Train your team to handle issues before they become problems

✅ Create follow-up systems that foster long-term loyalty and trust

✅ Turn service interactions into repeat business and rave reviews